Jasmine S. DeVaughn
Philadelphia,PA
Summary
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Intake Coordinator
AmeriHealth
04.2023 - Current
- Assist member/participant or their designee in filing a formal complaint and/or grievance
- Prepare, develop and present written case summaries for all unfavorable determinations for the purpose of conducting State Fair Hearings when requested
- Effectively transmit all complaints, grievances and appeals received from other areas into the system for the Grievance Coordinator and assigns cases using correct protocol
- Coordinate and acknowledge member and provider appeals, grievances and disputes
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Surgical Data Coordinator
Children's Hospital of Philadelphia
08.2020 - 03.2023
- Respond to telephone encounters in prompt and courteous manner to ensure effective service delivery in the coordination of appointments and care within the surgical department
- Engaged with Charge Nurse, Anesthesiologist in Charge and Holding Area Nurse to ensure that the OR schedule operates effectively
- Responsible for coordination and scheduling next day surgical procedures with utilization of the operating room scheduling board
- Responsible for completion of any other assigned functions or tasks for service delivery within a surgical setting
- Applied data validation procedures to support and enforce data integrity.
Patient Admission Coordinator/Bed Control Coordinator
Children's Hospital of Philadelphia
05.2017 - 08.2020
- Assist with patient service delivery of care by engaging in the functionality of registration and scheduling operations
- Partner effectively with the assigned nursing supervisor for Patient Flow practices and bed assignment protocol for inpatient admissions
- Responsible for the collection of patient intake information and encounter development for patients presenting for direct inpatient admission to various service areas within the hospital
- Responsible for the educational training for external partners to cross train and guide on how to support medical staff
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Optimized hospital resources by proactively monitoring occupancy levels and adjusting bed allocations accordingly.
- Assisted in emergency situations by rapidly reconfiguring unit layouts and reallocating beds as needed.
Patient Service Representative
Einstein Medical Center
02.2014 - 05.2017
- Served as the pediatric patient service representative in role functionality included the promptly and professional greeting of patients and families and ensuring efficient check-in practices for appointments
- Assisted in the scheduling, verification of patient information and patient record updates outlined by the provider updates according to HIPPA guidelines
- Engaged in collaborative efforts with patients coordinate referrals to appropriate specialist for continuity of care
- Responded daily to the incoming of high call volume of parents/patients in efforts to resolve scheduling issues for appointment needs
- Responsible for the management of patient care tasks and meeting them within a time sensitive manner
Patient Service Representative
University of Pennsylvania Hospital
12.2010 - 01.2013
- Ensured customer service needs are met by assisting in verifying and updating patient's information for health care visits by promptly and positively greeting patients and families, assuring efficient check-in process
- Assessed for risk factors, identified individuals requiring care management services, and guided the discharge planning process with treatment providers to coordinate continuity of care
- Utilized EPIC as the scheduling tool to schedule patients for appointments
- Implemented administrative knowledge and professional communication skills to explain procedures, policies and services to patients
Education
Some College (No Degree) - Health Information Management
Strayer University
Delaware County, PA09-2022
Certified Medical Assistant (CMA) -
Thompson Institute
Philadelphia, PA05.2010
High School Diploma -
Communication Technology High School
Philadelphia, PA06.2008
Skills
- EPIC
- JIVA
- Nextgen (Healthcare)
- NaviNet
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Electronic Medical Records
- Patient Scheduling Software
- Customer Service
- Follow-up skills
- Communication Skills
- SQL Database
References
Available upon request
Timeline
Intake Coordinator
AmeriHealth
04.2023 - Current
Surgical Data Coordinator
Children's Hospital of Philadelphia
08.2020 - 03.2023
Patient Admission Coordinator/Bed Control Coordinator
Children's Hospital of Philadelphia
05.2017 - 08.2020
Patient Service Representative
Einstein Medical Center
02.2014 - 05.2017
Patient Service Representative
University of Pennsylvania Hospital
12.2010 - 01.2013
Some College (No Degree) - Health Information Management
Strayer University
Certified Medical Assistant (CMA) -
Thompson Institute
High School Diploma -
Communication Technology High School
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