Hi, I’m
Jasmine San Nicolas
Alameda,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
years of professional experience
Work History
Self-Employed
Dog Trainer/Walker
05.2021 - Current
Job overview
- Consulting with clients to discuss behavioral concerns and training needs
- Identifying additional behavioral concerns and communicating them to clients
- Developing suitable training plans for dogs and documenting their progress
- Teaching dogs to obey basic commands using various training techniques that are best suited to each dog's personality and attributes
- Implementing appropriate training programs to address and resolve problem areas, including aggression, separation anxiety, hyperactivity, and biting
- Ensuring that training areas are clean and tidy
- Teaching clients appropriate training methods to enforce and maintain behaviors and skills learned by their dogs during training sessions
- Contacting clients to schedule training appointments, verify bookings, and inquire into overdue payments.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout training process.
- Developed individualized plans for addressing aggression issues, improving safety within clients'' homes and communities.
- Conducted in-home visits to assess potential environmental factors contributing to dog behavioral issues, providing tailored recommendations for improvement.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Developed positive relationships with clients, fostering trust and encouraging open communication about health concerns.
- Evaluated client progress regularly, modifying plans as needed to ensure continued advancements in fitness levels.
The Tail Haven
Dog Handler
06.2022 - 08.2022
Job overview
- Performed duties of supervising all types of dogs in controlled playground atmosphere
- Prepared playground with items such as hoses, water dishes, and toys
- Supplied play areas with equipment such as spray bottles, taglines, and cameras
- Documented special notes for 'pet parents' Crated and fed each dog for lunch
- Special care for boarding dogs or special needs dogs Interacted with 'pet parents' to inform them of their pet's day
- Handled money transactions for grooming, boutique items, and other services rendered
- Cleaned and closed up store occasionally Help trained new employees Helped train problem dogs
- Managed up to 75+ dogs of varying breeds and sizes, providing attentive care.
Attic Elite
Customer Service Admin
09.2019 - 12.2020
Job overview
- Schedule appointments and maintain calendars
- Sort and distribute mail to appropriate parties
- Provide superior customer service to clients
- Greet clients and visitors when entering office and direct them where need to go
- Answer phones and direct calls as needed
- Assist with various administrative tasks, such as copying, faxing, and taking notes
- Prepare meeting and training rooms for use
- Sort and distribute mail as needed
- Schedule appointments and ensure that relevant staff are notified and prepared.
- Scheduled customer appointments for 5 account managers engaged in business travel.
Bay Area Pup Walks
Dog Walker
07.2018 - 09.2019
Job overview
- Walking 10+ dogs per day in various weather conditions
- Conducting consultations with new clients and completing client information forms
- Regularly recording information specifying which dogs were walked, duration of walks, and if there were any unusual or abnormal observations
- Safely transporting dogs to and from their homes
- Picking up and disposing of pet waste
- Ensuring that all dogs have fresh water and food as required
- Scheduling suitable times to walk dogs
- Taking all necessary precautions to ensure that dogs and those around them are safe
- Providing regular updates to clients, which includes sharing photos, videos, and locations
- Notifying owners if dogs become sick or injured before, during, or after walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Managed scheduling and invoicing efficiently to maintain organized records and prompt payments from clients.
- Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
- Improved overall pet happiness by creating stimulating environment during walks that encouraged exploration and playtime.
Bay Area Family K9
K9 Trainer/Handler
06.2017 - 06.2018
Job overview
- Consulting with clients to discuss behavioral concerns and training needs
- Identifying additional behavioral concerns and communicating them to clients
- Developing suitable training plans for dogs and documenting their progress
- Teaching dogs to obey basic commands using various training techniques that are best suited to each dog's personality and attributes
- Implementing appropriate training programs to address and resolve problem areas, including aggression, separation anxiety, hyperactivity, and biting
- Ensuring that training areas are clean and tidy
- Teaching clients appropriate training methods to enforce and maintain behaviors and skills learned by their dogs during training sessions
- Contacting clients to schedule training appointments, verify bookings, and inquire into overdue payments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained and mentored 7 new personnel hired to fulfill various roles.
Wells Fargo
Data Entry Specialist
04.2016 - 03.2017
Job overview
- Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements
- Maintained detailed and organized storage system to ensure data entries are complete and accurate
- Keeping record of hard copy data such as invoices, inventory checklists, and other financial documents
- Establishing data entry standards by continually updating filing systems to improve data quality
- Addressing data inconsistencies by working with administrative staff to locate missing data
- Attending to data queries and reporting any major data errors to management
- Adhering to best data management practices and maintaining high standard of accuracy and efficiency
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Total Woman Gym & Spa
Customer Service
10.2015 - 03.2016
Job overview
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service
- Handle all front desk related activities including: Answer phones in friendly manner and assist callers with variety of questions
- Check members into system
- New member sign-up
- Take prospective members on tours
- Facilitate needed updates to members accounts
- Respond to member questions and concerns in timely and professional manner and elevate to Assistant Manager or Manager as needed
- Assist in maintaining neatness and cleanliness of club.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Supported customer service, providing informational resources regarding promotions and sales.
- Trained 4-person staff to enhance customer service and encourage repeat business.
Disneyland Resort
Customer Service
10.2014 - 07.2015
Job overview
- Attention to detail and ability to prioritize Guests and tasks
- Success in working in team environment
- Observe all policies and procedures protecting Company assets
- Attention to detail and ability to prioritize tasks
- Cope with physical demands of processing deliveries
- Store layout and visual merchandising changes
- Positively demonstrate company's Core Values by developing trust and respect among peers and management, working in teams and partnering with others through collaborative work ethics, and driving business results by placing high priority on detail and accuracy to successfully complete all tasks.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved most customer service issues with first contact or escalated to management.
Education
Avalon School of CosmetologyAlameda, CA
Cosmetology
2013
Pennfoster Career SchoolAlameda, CA
Administrative Assisting
2012
Holly And HugoSan Francisco, CA
Veterinary Assisting. Animal Behaviour Psychology
2012
Skills
- Project Management
- Leadership / Teamwork
- Administrative
- Time Management
- Data Entry
- Social Media
- Behavior Modification
- Marketing
- Complaint resolution
- Information Security
- Clerical Support
- Bookkeeping
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
RemoteImportant To Me
Career advancementFlexible work hoursWork from home optionHealthcare benefitsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dog Handler
The Tail Haven
06.2022 - 08.2022
Dog Trainer/Walker
Self-Employed
05.2021 - Current
Customer Service Admin
Attic Elite
09.2019 - 12.2020
Dog Walker
Bay Area Pup Walks
07.2018 - 09.2019
K9 Trainer/Handler
Bay Area Family K9
06.2017 - 06.2018
Data Entry Specialist
Wells Fargo
04.2016 - 03.2017
Customer Service
Total Woman Gym & Spa
10.2015 - 03.2016
Customer Service
Disneyland Resort
10.2014 - 07.2015
Avalon School of Cosmetology
Cosmetology
Pennfoster Career School
Administrative Assisting
Holly And Hugo
Veterinary Assisting. Animal Behaviour Psychology