Jasmine Deon Breeland

Work History

Catering Lead

Dom’s Kitchen and Market

06.2023 - Current

Reports to Catering Captain on a daily basis.
Responsible for curating menu selections for social and corporate clients.
Oversee the accuracy of all orders from start to finish and maintain healthy relationships for future business.
Work with company partners, vendors and corporate teams on facilitating in-store events.
Partner with Catering Captain and Corporate Sales Event Manager on strategies to build a steady book of business and become the preferred caterer for both corporate and residential in the downtown Chicago market area.
Address customer complaints with professional demeanor and use communication and problem-solving skills to resolve issues.
Serve consistent portions following recipes and control standards.
Supervise food presentation and plating to enhance visual appeal.
Consistently exceed weekly sales target of 5K per week.
Monitor food preparation, production, and plating for quality control.
Monitor food inventory and supplies to prevent waste.

Guest Service Lead

Liberty Trust Hotel

02.2022 - 03.2023

Successfully opened new boutique hotel, restored from a historic bank, located in downtown Roanoke, Virginia.
Performed managerial operations not limited to assigning housekeeping boards for the day, executing room inspections for arrivals and handling all communications professionally and courteously.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Worked closely with Corporate PR team, local stakeholders, VIP guests, travel influencers and bloggers in effort to promote hotel.
Assisted guests with check-ins, account inquiries and any additional services needed.
Upheld hotel policies and procedures by providing high level of customer service.
Gained local business and helped initiate local negotiated rates (LNRs) for Sales Director.
Developed front desk's concierge book to provide visitors with access to relevant local information.
Trained staff to provide excellent customer service, apply best practices and comply with procedures.
Maintained accurate and up-to-date records of guest information.
Confirmed relevant guest information and payment methods to prevent fraud.
Maintained consistent positive customer feedback.
Collected room deposits, fees, and payments.

Art Consultant

The Little Gallery

06.2020 - 11.2021

Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
Engaged with guests on the origin of all original fine art offered by the gallery, handcrafted jewelry and specialty gifts.
Provided exceptional service while demonstrating knowledge of medium and artistic technique to appeal to guests specific taste.
Performed administrative functions not limited to opening and closing, financial operations, inventory management, order fulfillment, visual merchandising and website maintenance via Shopify.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Managed social media accounts and created organic social content by use of video and graphic art to align with the gallery aesthetics.
Developed and implemented digital marketing plans to increase brand awareness and drive sales.
Revamped marketing email format by updating layout and adding new exciting copy via constant contact.
Planned monthly Art By Night opening reception and assisted in planning the second annual Plein Air Roanoke event.
Selected correct products based on customer needs, product specifications and corresponded with artists and vendors.
Implemented sales strategy and consistently exceeded weekly sales goal by 10-20%.
Used customer insights to develop innovative sales strategies to increase sales.
Built relationships with customers and community to promote long term business growth.
Assisted gallery owner in new hire recruiting and training.

Store Experience Specialist

Rent The Runway

04.2018 - 12.2019

Delivered the full brand experience to both Rent The Runway’s Unlimited Membership subscribers and new guests by introducing the benefits of the exclusive subscription-based, luxury designer rental program.
Converted one-time renters to monthly membership users to meet store goals while working as an in-store stylist and customer experience specialist.
Curated looks for members, special occasion events and VIP clientele during styling sessions, in addition to providing showroom walk throughs.
Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
Efficiently handled issues relating to account maintenance, billing discrepancies, problem orders and taking general inquiries.
Assisted with executing Rent The Runway’s annual sample sale event held at the iconic Chicago-landmark, Water Tower Place.
Researched current fashion trends to create on-trend looks for all styling appointments.
Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
Provided education and guidance to clients on fashion trends and styling techniques.
Created eye-catching visual displays for all clothing and accessories through vignette merchandising.
Managed wardrobe and accessory collections, keeping items in pristine condition.

Assistant Manager

ALDO Group

03.2017 - 03.2018

Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Organized all visual merchandising displays in accordance with corporate planogram.
Tracked daily cash handling, reconciled sales and prepared bank deposits.
Coached team members to enhance customer service and drive daily sales goal.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Engaged directly with customers to offer assistance and resolve complaints.
Defined clear targets and objectives and communicated to other team members.
Ranked in ALDO Group's "top three" performing assistant managers for the IL region, and was successfully promoted to the district’s top location, Woodfield Mall, in effort to implement strategies focused on increasing key performance indicators (KPI’s) and shoe accessory sales.

Sales Manager

Radisson Hotel Schaumburg

01.2016 - 03.2017

Held responsible for the development of group account business within the social, military, education, religious and fraternal market known as (SMERFE) through marketing initiatives, appointment setting, cold calling, outside sales calls and property tours.
Successfully secured and maintained client relationships with our most valued accounts: Chicago Wolves Hockey, Chi Alpha Omega chapter of Alpha Kappa Alpha Sorority, Inc., Willow Creek Community Church, Inc., Harper College and Ahlgrim and Sons Funeral and Cremation Services, LTD.
Bridged the gap between Schaumburg, IL and Hoffman Estates, IL by joining the Hoffman Estates Chamber at the platinum level to provide an additional full service hotel in an underserved market.
Maintained Sales Director accounts until the role was filled, all while maintaining day-to-day Sales Manager functions, in which I successfully gained two key corporate accounts, Sprint Corporate Office and The Intec Group, Inc.
Arranged and coordinated sales calls with prospective clients to generate business growth and target quota of $250,000 in revenue for the hotel. Achieved quota during third quarter of business from opening date.
Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
Served as manager on duty (MOD) for overnight staff as well as when the general manager, assistant general manager and director of sales were offsite.
Assisted in new hire training of front desk staff and restaurant staff on brand guidelines, hotel procedures, guest service etiquette and administrative functions.
Implemented and created promotions to stimulate repeat business and attract new social accounts.
Attended and participated in conferences and trade shows to generate new leads, network and drive business.
Identified new market business to increase group sales and meeting event activity.
Liaised with local wedding and event planners to increase wedding block bookings.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Planned monthly evening socials for our most valued, repeat clients.
Curated food & beverage packages for meetings & events.
Successfully planned the Radisson Hotel Schaumburg soft opening launch event.
Generated proposals and contracts for clients.

Summary

Overview

Work History

Catering Lead

Guest Service Lead

Art Consultant

Store Experience Specialist

Assistant Manager

Sales Manager

Education

Bachelor of Science - Speech Communication

Skills

Websites

Certification

Languages

Work Availability

Timeline

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