Jasmine Nguyen
MN
Summary
Motivated and resourceful account manager with strong conflict resolution and communication skills. Experience with submitting reimbursement requests to state, private and employer insurance. Possesses strong data entry skills to ensure up-to-date patient records. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Seasoned Payroll Specialist bringing experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
4
4
years of professional experience
Work History
Payroll, Associate HR Ops
Travelers
01.2024 - Current
- Ensured timely payments for employees through meticulous monitoring of deadlines and submission schedules.
- Prepared comprehensive payroll reports for management review, allowing informed decision-making regarding budgetary adjustments.
- Streamlined payroll processing by implementing efficient data management and accurate calculations.
- Supported team members during peak periods, demonstrating adaptability and strong collaboration skills.
Account Manager, RCM
Therapy Brands
07.2023 - 01.2024
- Drive RCM Operations financial performance through AR workflow, including but not limited to: medical billing, medical claims, payer follow up, etc.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
NCPDP Billing Specialist
CVS Health
05.2020 - 06.2023
- Performs data entry to complete into software application as required
- Performs the billing of medications and/or services as required for each subsequent dispense as outlined by the payor requirements.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
IT Help Desk Certification -
Summit Academy OIC
Computers/Info Management (AAS) -
Normandale Community College
05.2024
Microsoft Office Specialist: Excel Certification -
05.2023
Skills
- Interpersonal Communication
- Customer Service
- Call Center
- Multi-tasker Extraordinaire
- Proficient in Microsoft Office
- Payroll Processing
Activities
- Vietnamese Social Service – Volunteer Work (4 Years)
- Asian Pacific Youth Council (4 Years)
- MSP Dragon Festival – Volunteer Work (6 Years)
Timeline
Payroll, Associate HR Ops
Travelers
01.2024 - Current
Account Manager, RCM
Therapy Brands
07.2023 - 01.2024
NCPDP Billing Specialist
CVS Health
05.2020 - 06.2023
IT Help Desk Certification -
Summit Academy OIC
Computers/Info Management (AAS) -
Normandale Community College