
Adaptable and service-oriented professional with over 4 years of experience in reception, customer service, and sales. Skilled in providing exceptional client experiences, resolving complex inquiries, and fostering positive relationships. Expertise in administrative tasks, team collaboration, and maintaining organized, high-functioning work environments. Seeking to leverage skills in a remote or on-site customer service or receptionist role.
• Provide safe, timely, and reliable transportation to passengers, maintaining a 5.0-star customer rating.
• Deliver exceptional customer service by addressing passenger needs and ensuring a comfortable experience.
• Effectively manage time and routes to optimize efficiency and meet tight schedules.
• Navigate dynamic environments, demonstrating adaptability and problem-solving under pressure.
• Maintained vehicle cleanliness and compliance with safety regulations, ensuring top-notch service quality.
• Delivered personalized customer service to educate clients on products.
• Ensured compliance with regulations while maintaining a welcoming store environment.
• Assisted in inventory management, contributing to an organized and efficient workspace.
• Managed cash transactions accurately, including processing payments, providing change, and balancing registers at shift end.
• Cultivated genuine relationships with members and guests to improve client retention.
• Responded promptly to inquiries and resolved membership concerns effectively.
• Conducted outreach to lapsed members, achieving a 20% reactivation rate.
• Provided consultations to customers seeking tailored solutions for stress, pain, and other needs.
• Maintained an in-depth knowledge of product offerings to enhance customer confidence.
• Welcomed guests, managed appointments, and ensured a seamless client check-in process.
• Sent reminders and provided updates to enhance appointment attendance rates.
Customer Service: Effective communication, active listening, and conflict resolution
Administrative Support: Appointment scheduling, inventory management, and database updates
Technical Proficiency: CRM tools, Microsoft Office Suite, and remote collaboration platforms
Personal Attributes: Extroversion, adaptability, teamwork, and leadership