Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Waite

Santa Cruz

Summary

Adaptable and service-oriented professional with over 4 years of experience in reception, customer service, and sales. Skilled in providing exceptional client experiences, resolving complex inquiries, and fostering positive relationships. Expertise in administrative tasks, team collaboration, and maintaining organized, high-functioning work environments. Seeking to leverage skills in a remote or on-site customer service or receptionist role.

Overview

6
6
years of professional experience

Work History

Driver

Uber
12.2023 - Current

• Provide safe, timely, and reliable transportation to passengers, maintaining a 5.0-star customer rating.

• Deliver exceptional customer service by addressing passenger needs and ensuring a comfortable experience.

• Effectively manage time and routes to optimize efficiency and meet tight schedules.

• Navigate dynamic environments, demonstrating adaptability and problem-solving under pressure.

• Maintained vehicle cleanliness and compliance with safety regulations, ensuring top-notch service quality.

Sales Associate

The Hook
02.2023 - 03.2024

• Delivered personalized customer service to educate clients on products.

• Ensured compliance with regulations while maintaining a welcoming store environment.

• Assisted in inventory management, contributing to an organized and efficient workspace.

• Managed cash transactions accurately, including processing payments, providing change, and balancing registers at shift end.

Receptionist

Orangetheory Fitness
02.2022 - 02.2023

• Cultivated genuine relationships with members and guests to improve client retention.

• Responded promptly to inquiries and resolved membership concerns effectively.

• Conducted outreach to lapsed members, achieving a 20% reactivation rate.

Sales Associate

3 Bros
03.2020 - 01.2022

• Provided consultations to customers seeking tailored solutions for stress, pain, and other needs.

• Maintained an in-depth knowledge of product offerings to enhance customer confidence.

Receptionist

European Wax Center
06.2019 - 02.2020

• Welcomed guests, managed appointments, and ensured a seamless client check-in process.

• Sent reminders and provided updates to enhance appointment attendance rates.

Education

Business

Savannah State University
Savannah, GA

Business

Cabrillo College
Aptos, CA

Skills

    Customer Service: Effective communication, active listening, and conflict resolution

    Administrative Support: Appointment scheduling, inventory management, and database updates

    Technical Proficiency: CRM tools, Microsoft Office Suite, and remote collaboration platforms

    Personal Attributes: Extroversion, adaptability, teamwork, and leadership

Timeline

Driver

Uber
12.2023 - Current

Sales Associate

The Hook
02.2023 - 03.2024

Receptionist

Orangetheory Fitness
02.2022 - 02.2023

Sales Associate

3 Bros
03.2020 - 01.2022

Receptionist

European Wax Center
06.2019 - 02.2020

Business

Savannah State University

Business

Cabrillo College
Jasmine Waite