Jasminisela Castro Marquez
Bakersfield,CA
Summary
Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. I'm willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Priority Urgent Care
10.2020 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Insurance Verification and Billing
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Strong problem-solving skills to assess and resolve a variety of complex caller issues
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Caregiver
Centre For Neuro Skills
10.2016 - 10.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Shift Manager
Aunite Annes
10.2014 - 07.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associate of Arts - Ultrasound Technology
High Desert Medical College
Bakersfield, CA03.2018
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Administrative Skills
- Office Organization
- Coverage and Authorizations
- Insurance Billing
- Understanding of medical terms
- Electronic Medical Records
- Confidentiality handling
- Appointment Scheduling
- Insurance Coverage Verification
Timeline
Medical Receptionist
Priority Urgent Care
10.2020 - Current
Caregiver
Centre For Neuro Skills
10.2016 - 10.2018
Shift Manager
Aunite Annes
10.2014 - 07.2016
Associate of Arts - Ultrasound Technology
High Desert Medical College
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