Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasminka Kalacevic

LAWRENCEVILLE,GA

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Arise Virtual Solutions Inc.
04.2023 - Current
  • Assisted customers with inquiries and resolved issues promptly.
  • Provided product information and recommendations to enhance customer experience.
  • Documented customer interactions accurately in CRM systems for future reference.
  • Collaborated with team members to achieve service excellence and maintain quality standards.
  • Adapted to various communication channels, including phone, email, and live chat support.
  • Engaged in regular training sessions to improve product knowledge and service skills.

Medical Interpreter

Stratus Video Interpreting
12.2017 - 02.2019
  • Facilitated accurate communication between healthcare providers and patients from diverse linguistic backgrounds.
  • Interpreted medical terminology and patient concerns in real-time during clinical consultations.
  • Ensured compliance with confidentiality protocols while handling sensitive patient information.
  • Assisted in translating written materials, including consent forms and discharge instructions, into multiple languages.
  • Collaborated with healthcare teams to enhance patient understanding of treatment plans and procedures.

Medical Receptionist

Jafar Tabatabai,MD.PC
09.2000 - 06.2014
  • Managed patient check-in processes, enhancing efficiency of front desk operations.
  • Scheduled appointments using electronic health record (EHR) systems, ensuring optimal patient flow.
  • Maintained accurate patient records and handled insurance verifications to support billing processes.
  • Assisted patients with inquiries, providing clear information on services and procedures.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Prepared and processed patient referrals and transfer requests.

Education

High School Diploma -

Martin Buber
Gross Gerau,Germany
05-1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Arise Virtual Solutions Inc.
04.2023 - Current

Medical Interpreter

Stratus Video Interpreting
12.2017 - 02.2019

Medical Receptionist

Jafar Tabatabai,MD.PC
09.2000 - 06.2014

High School Diploma -

Martin Buber

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