Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasminn Primo

Brooklyn,NY

Summary

To obtain a challenging position, in a growth oriented company, where I can effectively demonstrate my skills and further my development. QUALIFICATIONS: Outstanding customer service and interpersonal skills Highly organized, with great attention to detail and follow through Able to quickly learn new procedures and methods Ability to exercises initiative, achievement, and independent judgment Dependable and able to perform without supervision Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Video Service Repaor Agent

Charter Spectrum
Flushing, NY
08.2020 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.

Jewelry Consultant

Kay Jewelers
Brooklyn, NY
07.2016 - 03.2020
  • Attains personal sales goals by developing selling skills through Company training programs
  • Achieves sales goal by maintaining a daily focus on standards achievement
  • Makes an active, assertive effort to sell the guest
  • Seeks to identify and sell according to the guest’s needs and buying potential
  • Works the lease line and payment counter to solicit sales
  • Participates in guest calling on a regular basis
  • Sells ESP, UWP, JRP, and explains (where available.).

Customer Service Representative

PLS Check Cashing
Queens, NY
11.2014 - 05.2016
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
  • Prepare and verify cashier's checks
  • Arrange monies received in cash boxes and coin dispensers according to denomination.

Education

Academic Diploma -

Walk in Love Christian Academy

Skills

  • [Product or Service] Knowledge
  • Customer Experiences
  • Customer Relations
  • Money Handling
  • Repair Proficiency
  • Call Documentation
  • Customer Account Management
  • Courteous with Strong Service Mindset

Timeline

Video Service Repaor Agent

Charter Spectrum
08.2020 - Current

Jewelry Consultant

Kay Jewelers
07.2016 - 03.2020

Customer Service Representative

PLS Check Cashing
11.2014 - 05.2016

Academic Diploma -

Walk in Love Christian Academy
Jasminn Primo