Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Jasminne Flores

San Diego,CA

Summary

Dedicated social services professional with a strong reputation for meticulous documentation, confidentiality, and effective problem-solving. Collaborative team player focused on achieving impactful results and adapting to changing needs. Proficient in client interaction and administrative tasks, proactive in identifying the best course of action. Strong advocate for those in need, committed to providing the best possible service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Case Aide

South West Key
06.2021 - 04.2025
  • Managed caseload efficiently through time-management skills and task prioritization techniques as there was no cap on the incoming work load.
  • Used Microsoft Excel,ETO Software, and UC Portal platforms
  • Adapt quickly and efficiently as policies surrounding the way we do things there were evolving consistently
  • scheduling/assisting with attorney meetings, documenting services provided, documented said meetings
  • Handled taking fingerprints in the BWA Galton system for potential sponsors
  • In chare of making outgoing welfare calls ensuring youth were safe and keeping up with their cases
  • Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
  • Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
  • Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
  • Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
  • Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
  • Streamlined documentation processes for improved efficiency and accuracy in case recording.
  • Contributed to program evaluation efforts through data collection, analysis, and presentation of findings to stakeholders.
  • Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
  • Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
  • Enhanced client experience by providing comprehensive case management support services.
  • Assisted case managers with coordinating necessary resources, resulting in timely service provision.
  • Provided compassionate support during crisis situations, implementing de-escalation techniques when necessary.
  • Provided support to social service clients in navigating available resources.

Youth Care Worker

South West Key
08.2018 - 06.2021


  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
  • Completed clear and concise documentation of youth behavior and actions.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Assisted with daily living skills training, supporting self-sufficiency among program participants.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Ensured proper medication administration for individuals under my care according to doctors'' orders.
  • Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
  • Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
  • Provided academic support during homework hours helping students stay on track academically.
  • Implemented behavior modification techniques to foster positive growth and change in troubled youths.
  • Collaborated with multidisciplinary teams to create comprehensive treatment plans tailored to each youth''s specific needs.
  • Substituted in absence of teachers during school hours.
  • Built strong, trust-based relationships with youth, becoming reliable and positive role model.
  • Provided a safe and welcoming environment in a trauma-informed care facility
  • work well under pressure and multi-tasking
  • Documenting in ETO Software and keeping clear communication
  • Ran as acting supervisor when there was no supervisor in the facility

Office Assistant Internship

Park and rec City of San Diego
09.2017 - 07.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Sales Associate

Toys R US
11.2015 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School diploma -

Garfield High School
San Diego, CA
06.2015

Skills

  • Bilingual
  • Proactive
  • Solutionist
  • Versatile performer
  • Task prioritization
  • Innovated
  • Detail Oriented
  • Professional boundaries

LANGUAGES

English and Spanish

Certification

CPR

Timeline

Case Aide

South West Key
06.2021 - 04.2025

Youth Care Worker

South West Key
08.2018 - 06.2021

Office Assistant Internship

Park and rec City of San Diego
09.2017 - 07.2018

Sales Associate

Toys R US
11.2015 - 12.2016

High School diploma -

Garfield High School

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