Jasmira Montes
North Andover,MA
Summary
I have a solid back ground and several years Experience in the Food and Beverage industry and costumer service. In-depth knowledge of POS system operations and food safety regulations. Highly-motivated with desire to take on new challenges. i have a Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Systematic about taking accurate orders, keeping customers happy and supporting team success. I am Hard worker ,dedicated, quick learner, able to multitasking, devoted to giving every customer a positive and memorable experience by anticipating their needs and quickly completing any special requests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Ellie's Farmhouse Breakfast & Lunch
Methuen, MA
01.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning designated station.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash and credit card payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special request.
- Promoted, appetizers , specialty coffees & drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Barista Shift Supervisor
The Baked Bagel Cafe
North Andover, MA
08.2023 - 01.2024
- Work , supervised and trained new baristas/cashiers on all aspects of the job, including beverage preparation , customer service protocols, cash handling procedures, How to operate on the POS system and take order.
- Prepared and served blended coffee and teas, helped making breakfast and lunch sandwiches, Took orders from customers in person and over the phone , helped to boiled and baked bagels , made sure everything mas restock and clean at all times.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Resolved customer complaints in a polite and professional manner.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Maintained a clean and well-stocked work area throughout shifts.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Pizza Shop Owner
Fabiano's Pizza Seafood & Grill
North Andover, MA
03.2020 - 07.2023
- Recruited and Trained employees according to specifics of role: Food delivery packing, Food delivery Driver ,cashier,pizza maker .
- Reviewed daily task list with employees and assigned tasks for completion.
- Explained goals and expectations required of trainees.
- Provided excellent customer service to ensure customer satisfaction.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Served customers by phone to take orders and answer product or service questions.
- Monitored quality assurance standards for all food products served.
- Established relationships with local businesses as potential customers.
- Resolved customer complaints in a timely manner.
- Planned/ Update menu in collaboration with chef
- Organized catering events for large groups throughout the community.
- Coordinated scheduling of employees.
- Reviewed daily sales reports to ensure accuracy and identify areas of improvement.
- Developed online promotional marketing, promoting business on social media platforms such as Instagram, Facebook, Tik-Tok.
- Updated point-of-sale systems with accurate product information.
- Reviewed legal documents related to business operations.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected dining and serving areas for cleanliness and proper setup
Education
Some College (No Degree) - Hospitality Managment
San Ignacio De Loyola
Lima-PeruSkills
- Exceptional Customer Service
- Speak: English-Spanish & Portuguese
- High-Volume Dining
- Positive and Professional
- Food Safety Understanding
- Effective Customer Upselling
- Point of Sale (POS) System Operations
- Liquor, Wine, and Food Service
- Problem-Solving-Multitasking-Fast learner
- Cash Handling
- Strong Work Ethic
- Menu Knowledge
Certification
Went to Bartending school in Miami Beach FL
Timeline
Server
Ellie's Farmhouse Breakfast & Lunch
01.2024 - Current
Barista Shift Supervisor
The Baked Bagel Cafe
08.2023 - 01.2024
Pizza Shop Owner
Fabiano's Pizza Seafood & Grill
03.2020 - 07.2023
Some College (No Degree) - Hospitality Managment
San Ignacio De Loyola
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