Jasmon Daniels
Birmingham,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Waste Managment
08.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed service requests utilizing company-specific software for tracking and documentation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pharmacy Service Associate
Cigna
08.2021 - 05.2025
- Pharmacy Service Associates respond to phone, fax, and online inquiries from health care professionals to assist them through the medication prior authorization process.
- Assisted in medication dispensing processes, ensuring accuracy and compliance with pharmacy regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Patient Account Representative
Guidehouse
01.2021 - 08.2021
- Representatives are responsible for taking incoming and making outgoing calls to patients and insurance companies to resolve account balances.
- Reviewed insurance claims for completeness, facilitating timely processing and reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for claims approval.
Office Specialist I
UAB Medicine
02.2018 - 01.2021
- Providing general administrative support and assistance with all office functions; Schedules appointments; May handle confidential information, dictation and transcription; Assists with special projects; file and organize file room; answer the phones and route calls to correct departments; etc.
- Coordinated office operations to enhance workflow efficiency and service delivery.
- Managed scheduling and appointment systems to optimize staff time utilization.
Mail Handler Assistant
United States Postal Service
08.2016 - 02.2018
- Sorted and organized incoming mail for efficient distribution and processing.
- Operated postal equipment to facilitate timely delivery of packages and correspondence.
- Collaborated with team members to optimize workflow and enhance service delivery standards.
- Assisted in maintaining inventory of mailing supplies, ensuring availability for operations.
Cashier/Customer Service Desk
Walmart/Sam's club
04.2010 - 12.2012
- Executed customer transaction processing with precision using point-of-sale systems.
- Executed precise cash handling procedures and ensured daily cash register balance.
- Facilitated customer inquiries by delivering exceptional service and support.
Education
Associate's degree - Psychology
University of Alabama at Birmingham
Birmingham, AL08.2019
High school diploma -
Tarrant High School
Birmingham, AL01.2009
Skills
- Clinical office operations
- Interpersonal communication
- Patient appointment management
- Health information systems
- Policy verification
- Microsoft Excel expertise
- Nutrition assistance role
- Analytical skills
- HIPAA compliance standards
- Financial consulting
- Healthcare vocabulary proficiency
- Trustworthiness
- Scheduling efficiency
- Collaboration skills
- Transportation coordination
- Workplace proficiency
- Microsoft Office Word
- Telephonic professionalism
- Medical coding
- Healthcare environment experience
- Effective organization
- Microsoft presentations
- Office experience
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Waste Managment
08.2025 - Current
Pharmacy Service Associate
Cigna
08.2021 - 05.2025
Patient Account Representative
Guidehouse
01.2021 - 08.2021
Office Specialist I
UAB Medicine
02.2018 - 01.2021
Mail Handler Assistant
United States Postal Service
08.2016 - 02.2018
Cashier/Customer Service Desk
Walmart/Sam's club
04.2010 - 12.2012
Associate's degree - Psychology
University of Alabama at Birmingham
High school diploma -
Tarrant High School