Jasmonae Archibald
Buffalo
Summary
Healthcare professional with a strong background in coordinating and managing patient care. Proven success in integrating care plans across multidisciplinary teams, fostering collaboration to achieve optimal patient outcomes. Recognized for adaptability to changing needs and reliability in delivering excellent service. Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Excels at identifying opportunities for technological enhancements and implementing effective solutions. Able to leverage new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments and drives technological advancements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Coordinator
Person Centered Services
05.2024 - Current
- Engaged patients in discussions to tailor treatment options to individual preferences.
- Communicated vital patient information for seamless transitions between care settings.
- Implemented innovative strategies to overcome challenges in patient engagement.
- Streamlined patient care processes by implementing standardized protocols.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Mental Health Therapy Aide
NYS Office of Mental Health
12.2022 - 04.2023
- In this position I provided direct services, treatment, rehabilitation, and support to individuals diagnosed with mental illness that receive services in an institutional or community-based setting
- Including helping individuals to participate in games and recreational programs; coach and encourage individuals to develop daily living skills; and provide a clean, safe, and comfortable environment
- I would work with other staff to develop, carry out, and record care plans, and, in accordance with special instructions, you may administer medication
- Also always being prepared to act to ensure the health and safety of patients and staff in emergency situations
- Maintained comprehensive records detailing each patient''s history, progress, assessments, goals, interventions, responses.
- Participated in ongoing professional development opportunities to stay current on best practices and emerging trends in mental health care.
- Ensured patient safety and maintained a secure facility by conducting regular safety checks and adhering to strict protocols.
- Managed behavioral issues professionally using established techniques, maintaining an orderly therapeutic environment conducive to healing process.
- Monitored medication administration, ensuring accurate dosages were provided per physician orders while tracking any side effects or changes in behavior.
- And recommendations for future treatments or adjustments.
- Facilitated therapeutic recreational activities designed to improve cognitive functioning and social skills among patients.
Youth Services Counselor
CAO WNY
03.2021 - 12.2022
- Participate in ALL activities with students in all settings
- Encourage and facilitate student's participation by implementing appropriate strategies
- Instruct and tutor students with school progress and homework by assisting them with organization and study skills
- Completes weekly recordkeeping of each student's progress and activities; reports to Youth Service Site Coordinator
- Keep Site Coordinator informed of all situations that may occur with any of your students
- Observe student behavior, assess its appropriateness, enforce safety regulations and emergency procedures, and apply appropriate behavior management techniques
- Established a supportive and safe environment for clients, fostering trust and open communication during the counseling process.
- Participated actively in professional development activities to remain current on industry trends and best practices within the field of counseling.
Behavior Technician
Autism Learning Partners
05.2022 - 10.2022
- Work with children in their homes and clinical settings, helping them learn how to communicate, play and learn!
- Learn directly from Board Certified Behavior Analysts how to provide therapy to children and family in need of support
- Teach communication skills, social skills, self-help skills, and play skills through Applied Behavior Analysis principles
- Accurately record treatment data
- Engage in and ensure client safety
- Always maintain confidentiality of all clients as well as a professional conduct
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Improved client communication skills through the use of evidence-based practices and techniques.
Sales Associate
Bath & Body Works
10.2019 - 06.2021
- Assist customers with finding best suited fragrances
- Stock merchandise and create sales displays
- Unload merchandise from new shipments and stock and refill the store
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
Speedway LLC
09.2020 - 03.2021
- Greeted customers in a friendly manner
- Assisted an average of 250 customers per day
- Processed customer transactions
- Maximized sales transactions
- Restocked merchandise
- Helped ensure customer satisfaction
- Responsible for general cleaning
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Front End Clerk
Walmart
04.2019 - 07.2020
- Greet and thank customers with a smile
- Stand for a long period of time
- Keep area clean and presentable
- Help when others need it
- Cash customers out in a fast-paced environment
- Kept front end areas clean and organized for professional appeal to customers.
- Managed customer concerns and responded to questions concerning products and services.
- Accepted payments, returned change and issued receipts.
- Maintained current understanding of promotional ads and seasonal offerings.
- Maintained cleanliness and organization of the front end area, ensuring a welcoming environment for shoppers.
Education
Associate of Arts - Paralegal Studies
Erie Community College
Buffalo, NY05-2025
Bachelor of Arts - Psychology
Medaille College
Buffalo, NY05.2023
High School Diploma -
Mckinley Vocational High School
Buffalo, NY06.2019
Skills
- Food Prep
- Food Service
- Fast Food
- Crew Member
- Cashier
- Customer Service
- POS
- Kitchen Experience
- Food Handling
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Pricing
- Applied Behavior Analysis
- Autism Experience
- Experience with Children
- Behavioral Health
- Data Collection
- Behavioral Therapy
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Documentation proficiency
- Healthcare operations
- Policy adherence
- Scheduling
- Care planning
- Quality assurance
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- HIPAA compliance
- Data entry
- Client relationship management
- Treatment Planning
- Discharge planning
- Empathy and compassion
Accomplishments
- Managed caseload of 20 patients each month.
- Developed improved tracking and assessment system to increase patient care standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
National Honor Society, 01/01/19
Assessments
- Customer Focus & Orientation, Highly Proficient, 08/01/19
- Front Desk Agent (Hotel), Highly Proficient, 06/01/20
- Food Safety, Proficient, 02/01/19
- Youth program counselor, Highly Proficient, 12/01/20
Certification
- First Aid Certification
- CPR/AED Certification
- New York Driver's License
- Certified Recovery Specialist
Languages
English
Native or Bilingual
Timeline
Care Coordinator
Person Centered Services
05.2024 - Current
Mental Health Therapy Aide
NYS Office of Mental Health
12.2022 - 04.2023
Behavior Technician
Autism Learning Partners
05.2022 - 10.2022
Youth Services Counselor
CAO WNY
03.2021 - 12.2022
Sales Associate
Speedway LLC
09.2020 - 03.2021
Sales Associate
Bath & Body Works
10.2019 - 06.2021
Front End Clerk
Walmart
04.2019 - 07.2020
Bachelor of Arts - Psychology
Medaille College
- First Aid Certification
- CPR/AED Certification
- New York Driver's License
- Certified Recovery Specialist
Associate of Arts - Paralegal Studies
Erie Community College
High School Diploma -
Mckinley Vocational High School
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