Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
11
11
years of professional experience
Work History
Housing Case Manager
SafeHaven of Tarrant County
01.2024 - Current
Built strong relationships with local landlords to increase available housing options for clients in need.
Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
Enhanced client self-sufficiency through the coordination of relevant community resources and services.
Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Lead Case Management Specialist
START Residential
02.2022 - 01.2024
Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Managed cross-functional teams for successful project completion within deadlines and budgets.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Lead Case Management Specialist
Permanent Supportive Housing
10.2018 - 02.2022
Manages program funds, develops relationships with social service agencies, and provides training to staff.
Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
Implemented quality control measures to ensure consistency in case management practices throughout the team.
Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
Family Services Worker
UpBring Foster in Texas
07.2016 - 09.2018
Provides supportive services and resources for foster care children.
Promoted positive parenting practices through the delivery of evidence-based programs and workshops.
Empowered at-risk youth through mentoring, skill-building activities, and academic support services.
Facilitated smooth transitions for foster children into stable homes by working collaboratively with foster parents, biological parents, and other stakeholders involved in the case management process.
Led group workshops on various topics such as effective communication skills, anger management techniques, and parenting strategies for improved familial relationships.
Strengthened family resilience by delivering crisis intervention services during times of heightened stress or conflict within the household.
Helped families overcome financial challenges by assisting them in creating realistic budgets and connecting them with available financial assistance programs.
Substance Abuse Counselor
MTC East Texas Treatment Facility
06.2013 - 06.2016
Provides counseling and facilitates classes for clients with substance abuse issues.
Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
Supported aftercare planning for continued recovery after treatment.
Developed individual treatment goals based on history and diagnosis.