Jasmonique Freeman
Killeen,TX
Summary
Results-driven professional with extensive experience in customer service, team support, problem-solving, and administrative coordination. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy, professionalism, and high service standards. Strong communication, leadership, and organizational skills with a demonstrated track record of improving customer experiences and supporting operational goals.
Overview
9
9
years of professional experience
Work History
Ultimate Medical Academy | Remote
Remote Admission Representative
07.2024 - Current
- Managed incoming leads and guided prospective students through the full enrollment and decision-making cycle
- Used a consultative sales approach to identify student goals and recommend best-fit academic programs
- Conducted outbound and inbound follow-up calls, emails, and text communication to nurture leads and improve conversion rates
- Built strong relationships with prospective students by addressing concerns related to tuition, scheduling, financial aid, and program fit
- Applied objection-handling and closing techniques to support enrollment decisions and meet performance metrics
- Maintained an active pipeline of leads while consistently tracking communication and progress in internal systems
- Met enrollment goals in a target-driven, performance-based environment
- Ensured all records, applications, and student documentation remained accurate and compliant with institutional and federal guidelines
- Self-motivated, with a strong sense of personal responsibility.
Apple Senior Advisor for Call Support
Kelly Connect
08.2020 - 07.2024
- Troubleshooting: Provide the highest level of troubleshooting for Apple products and services.
- Customer support: Help customers with issues related to Apple hardware and software.
- Leadership: Provide guidance and supervision to other Apple Support Advisors
- Training: Help train and develop other Apple Support Advisors
- Issue tracking: Monitor new issues with Apple products and software, and provide feedback to Apple Engineers
- Managerial decisions: Make managerial decisions while interacting with customers
United Healthcare Telephone Operator
Telepreformance
07.2017 - 07.2020
- Multitasking: processing all incoming and outgoing calls.
- Customer Support: Answer all questions and concerns the member has regarding their medical insurance plan.
- Managed memberships: disenroll/enroll, and cancel the member’s medical insurance plan.
- Partnered to assist: Advocated for the member regarding their medical insurance plan.
Grocery Home Shopper
Walmart
01.2017 - 07.2017
- Customer Service: acknowledged the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.
- Organization: Maintained merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing, and pricing merchandise appropriately, inspecting merchandise to ensure a fresh and clean presentation, and securing fragile and high-shrink merchandise.
- Order Filling and Sorting: Fulfilled customer orders by reviewing orders, locating, preparing, and packaging merchandise, ensuring the accuracy of orders prior to pick-up, making appropriate product substitutions, consulting with the customer as needed to ensure satisfaction, and following up on out-of-stock merchandise.
Education
High School Diploma -
North High School
Davenport, IA10.2015
Skills
- Leadership
- Multitasking
- Remote office availability
- Excellent communication
- Task prioritization
- Supervision and leadership
- Problem-solving
- Customer service
- Documentation accuracy
- Compliance and policy adherence
- Expert time management
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Ultimate Medical Academy | Remote
Remote Admission Representative
07.2024 - Current
Apple Senior Advisor for Call Support
Kelly Connect
08.2020 - 07.2024
United Healthcare Telephone Operator
Telepreformance
07.2017 - 07.2020
Grocery Home Shopper
Walmart
01.2017 - 07.2017
High School Diploma -
North High School
Education and Training
other