Jasmine J. Dawson
Cincinnati,OH
Summary
Proactive professional with strong problem-solving abilities and excellent communication skills. Experienced in leveraging interpersonal skills and effective time management to drive team success. Committed to advancing organizational objectives through adaptability and swift learning of new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Wealth Management Specialist
US Bank
01.2023 - Current
- Resolved customer issues promptly through critical thinking and effective research.
- Provided hands-on support for Digital Banking and Operations Department functions.
- Assisted in preparing and researching for auditing and monitoring requests.
- Guided customers using various banking platforms, enhancing service experience.
- Facilitated transactions, including online banking, mobile deposits, and wire transfers.
Onboarding Specialist (Corporate Intern)
First America
08.2021 - 05.2022
- Submit background checks and drug tests using First Advantage and eAcru.
- Worked with Human Resource Business Partners to ensure audits and paperwork are Correctly filled out and met the compliance standard.
- Organized and maintained personnel files and I-9 compliance, notifying Region HR Managers about the Ethics point hotline complaint.
Operating Room Assistant
Tri-Health Bethesda North
09.2016 - 08.2021
- Maintained a sterile environment, enhancing surgical team efficiency and patient safety.
- Ensured proper sterilization of instruments, preventing infection and promoting patient health.
- Delivered exceptional service by assessing internal customer needs and meeting quality standards.
- Utilized critical thinking to evaluate solutions, improving problem-solving strategies in surgery.
Sale Associates
Champs Sports
11.2012 - 09.2017
- Exceeded customer satisfaction targets by delivering high-quality service consistently.
- Organized product displays to support promotional events and enhance sales.
- Calculated merchandise charges and processed customer payments efficiently.
- Trained new hires on sales techniques and effective customer relations strategies.
Education
Bachelor of Arts - Organizational Leadership- Talent Development
University of Cincinnati
Cincinnati, Ohio05.2022
Associate degree - Pre-Business Administration
University of Blue Ash
Cincinnati, Ohio08.2019
Skills
- Attention to detail
- Multitasking and organization
- Critical thinking
- Time management
- Customer service
Certification
- OSHA Outreach Training for General Industry 10 Hour University of South Florida June 2022- No Expiration
- Paycor HRIS certificate Paycor December 2021- No Expiration
Relevant Coursework
Training & Development, Digital Technologies for Business, Organizational Behavior, HRIS, & Staffing Organizations.
Timeline
Wealth Management Specialist
US Bank
01.2023 - Current
Onboarding Specialist (Corporate Intern)
First America
08.2021 - 05.2022
Operating Room Assistant
Tri-Health Bethesda North
09.2016 - 08.2021
Sale Associates
Champs Sports
11.2012 - 09.2017
Associate degree - Pre-Business Administration
University of Blue Ash
Bachelor of Arts - Organizational Leadership- Talent Development
University of Cincinnati