Jasmyn Ashbaugh
Daytona Beach
Summary
Dynamic professional with a proven track record in high-volume environments, including Twin Peaks Restaurants. Excelled in customer service and responsible alcohol service, enhancing guest satisfaction and loyalty. Demonstrated leadership by training new staff and improving team efficiency. Skilled in multitasking and communication, contributing to a positive and efficient workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Twin Peaks Restaurants
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Server
Ihop
01.2021 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
CSR/ General Manager
Dominos Pizza Inc.
05.2018 - 05.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
University High School
Orange City, FL06.2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Suggestive selling
- Professional appearance
- Alcohol awareness
- Food service
Certification
Serv safe food and alcohol handling certified.
Timeline
Bartender
Twin Peaks Restaurants
03.2023 - Current
Server
Ihop
01.2021 - 02.2023
CSR/ General Manager
Dominos Pizza Inc.
05.2018 - 05.2020
Serv safe food and alcohol handling certified.
High School Diploma -
University High School
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