Jasmyn Augustine
Pickett
Summary
With a strong foundation in communication and organization, honed skills in a fast-paced healthcare environment. Eager to transition into a new field and bring expertise to the table. Proficient in handling administrative duties and delivering exceptional customer service sets apart. Determined to utilize transferable skills to make a significant impact in future role. A lifelong learner, always open to new opportunities and ready to lend a helping hand wherever needed.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Receptionist
Jj Pediatrics
09.2022 - 02.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Retrieved patients vitals and entered them into the EMR for the provider
Medical Assisting Externship
Ego Medical Aesthetics Bar
08.2020 - 10.2020
- Completed 180 hours of hands on medical assisting training which consisted of drawing blood, gave intramuscular injections, EMR (My Aesthetic Pro), temperatures, inventory, confirmation phone calls, check in and check out patients, and take patients back to room and take before/after photos for medical chart
Education
No Degree - Medical Assisting
Carrington College
Mesa, AZ12-2020
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ10-2019
Skills
- Clinical Office Procedures
- Healthcare Reception Experience
- Medical charting
- Referral Verification Process
- EMR/EHR System Proficiency
- Effective Team Collaboration
- Problem-solving
- Time management
- Health Education
Timeline
Medical Assistant/Receptionist
Jj Pediatrics
09.2022 - 02.2025
Medical Assisting Externship
Ego Medical Aesthetics Bar
08.2020 - 10.2020
No Degree - Medical Assisting
Carrington College
GED -
Maricopa Community Colleges, Rio Salado Community College
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