Jasmyn Baylor
Temple Hills,MD
Summary
Dynamic professional with a proven track record in customer service and cash handling accuracy, honed across roles at notable retailers. Excelled in creating positive customer experiences, boosting satisfaction and loyalty. Skilled in inventory management and team leadership, demonstrating exceptional communication and multitasking abilities. Achieved significant improvements in operational efficiency and sales outcomes.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath and Body Works, Limited Brands
04.2021 - 05.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Itssugar
08.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Barista
Starbucks
03.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Key Holder
Brookie Girl
01.2024 - 07.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
Key Holder/sales Associate
MGM
07.2024 - Current
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Education
High School Diploma -
Crossland High School
Temple Hills 05.2023
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Daily reporting
- Inventory monitoring
- Task delegation
- Sales proficiency
- Multitasking and prioritizing
- Inventory and stocking
- Communication
Timeline
Key Holder/sales Associate
MGM
07.2024 - Current
Key Holder
Brookie Girl
01.2024 - 07.2024
Barista
Starbucks
03.2023 - 12.2023
Sales Associate
Itssugar
08.2022 - 12.2022
Sales Associate
Bath and Body Works, Limited Brands
04.2021 - 05.2022
High School Diploma -
Crossland High School
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