Summary
Overview
Work History
Education
Skills
Timeline
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Jasmyn Ephrem

Woodstock,GA

Summary

Adept at elevating guest experiences and boosting sales, my tenure at Johnny's Hideaway showcased my proficiency in customer service and efficient multitasking. I excel in high-volume settings, demonstrated by a significant increase in beverage sales. My skills in cash handling and creating loyal clientele through exceptional service are my standout achievements.

Overview

9
9
years of professional experience

Work History

Cocktail Server

Johnny's Hideaway
08.2023 - 07.2024


  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in customers.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.

Bartender

Ralley Point Grille
08.2018 - 09.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Bartender

Oasis Goodtime Emporium
04.2018 - 10.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Server Trainer

Hacienda Vieja
03.2015 - 10.2018
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.

Education

River Ridge High School
Woodstock

Georgia State University
Atlanta, GA

Skills

  • Customer Service
  • Cash Handling
  • Handling large groups
  • Alcohol awareness
  • High-volume dining
  • Efficient multitasking

Timeline

Cocktail Server

Johnny's Hideaway
08.2023 - 07.2024

Bartender

Ralley Point Grille
08.2018 - 09.2023

Bartender

Oasis Goodtime Emporium
04.2018 - 10.2022

Server Trainer

Hacienda Vieja
03.2015 - 10.2018

River Ridge High School

Georgia State University

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Jasmyn Ephrem