Summary
Overview
Work History
Education
Skills
Timeline
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Jasmyn Escobar

Summary

To utilize my customer management and communication skills and deliver value to the service provided to our customers with the highest level of quality.

Overview

7
7
years of professional experience

Work History

Waitress/Cashier

Garland Café
06.2016 - Current
  • Trained new waitresses on service expectations, proper food handling and protocols
  • Assisted Customers with menu selection
  • Routinely cleared tables
  • Regularly cleaned facilities to maintain quality expectations
  • Anticipated and responded to customer needs in a timely manner
  • Effectively communicated with cooks and other staff to ensure customers' needs were met
  • Reconciled cash drawer at the end of each shift.

Customer Service Agent lll (VP Support)

Arbonne International LLC
12.2019 - 03.2020
  • Provide white glove service to our top tier Consultants
  • This includes responding to inquiries from multiple contact channels (phone, email and chat) and resolving issues, handling escalated situations for both customers and company executives, and effectively relaying the details of complex commissions' structures, promotions, and incentives
  • Answer inquiries and resolve complex issues using available resources
  • Act with empowerment and ownership ensuring customer satisfaction
  • Handle escalations directly from VPs or company executives
  • Assist with month end processes as needed
  • Assist with answering Field Support calls and email as needed to maintain service levels
  • Must have a clear understanding of business rules, terms and conditions, and policies/procedures regarding the success plan.

Customer Service Agent l

Arbonne International
04.2019 - 12.2019
  • Responded to customers' inquiries through calls and e-mails, assessing the customers' needs and problems in order to deliver an ideal solution
  • Act with empowerment and ownership ensuring customer satisfaction
  • Assist with month end processes as needed
  • Answer inquiries and resolve issues using available resources.

Zone Leader

Ida Handley Elementary
09.2018 - 04.2019
  • Attended to grade levels K-5th
  • Taught ASL, Tech, Arts and crafts, Fitness and English Language
  • Plan and facilitate core programming to advance the physical, social, emotional, and intellectual development of children
  • Work collaboratively with peers, share program-related information and share in collective tasks
  • Encourage creativity and intellectual curiosity by building on the student's interests and talents
  • Follow licensing regulations/standards, such as reporting child incidents and proper health and hygiene procedures
  • Continuously monitor environment, including outside play areas to maintain a safe and healthy site.

Barista

The Juice Bar
12.2017 - 03.2019
  • Assisted Customers with menu selection
  • Prepared and served drinks in accordance with health codes
  • Regularly cleaned equipment and restocked displays
  • Processed credit card transactions
  • Maintained a friendly and upbeat manner to ensure a positive experience.

Education

High School Diploma -

South Garland High School

Skills

  • Ability to effectively communicate with people of diverse backgrounds
  • Excellent team player and strong individual worker
  • Knowledge of Oracle Service Cloud and Commerce Manager
  • Proficient in MS Word, Excel and PowerPoint

Timeline

Customer Service Agent lll (VP Support)

Arbonne International LLC
12.2019 - 03.2020

Customer Service Agent l

Arbonne International
04.2019 - 12.2019

Zone Leader

Ida Handley Elementary
09.2018 - 04.2019

Barista

The Juice Bar
12.2017 - 03.2019

Waitress/Cashier

Garland Café
06.2016 - Current

High School Diploma -

South Garland High School

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Jasmyn Escobar