I have a strong interest in creative entrepreneurship, particularly in the beauty industry as the owner of a hair business, where I combine technical skill with client care and self-expression I also enjoy traveling and exploring new cultures, with the Dominican Republic being my favorite destination so far In my personal time, I value spending quality time with my family, which helps keep me grounded and motivated
Jasmyn Goode
Lynchburg,VA
Summary
Results-driven professional with extensive experience in Customer Service and conflict resolution. Expertise in communication strategies and problem-solving techniques to enhance customer satisfaction and loyalty. Proven ability to collaborate effectively within teams and adapt to dynamic environments while achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
National Car Rental
10.2024 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and issues.
- Managed bookings using rental software, ensuring accurate information processing.
- Guided customers in vehicle selection, improving their rental experience significantly.
- Streamlined operations through team collaboration, boosting service delivery efficiency.
- Maintained up-to-date fleet inventory knowledge to inform customer options.
- Resolved complaints promptly, fostering positive feedback and encouraging repeat business.
Field Manager
RGIS Inventory
02.2024 - 07.2024
- Ensured safety protocol compliance, enhancing operational efficiency and team safety.
- Optimized resource allocation by managing field teams effectively and strategically.
- Trained new employees on procedures, improving onboarding efficiency and knowledge retention.
- Minimized equipment downtime through proactive maintenance scheduling and coordination efforts.
- Conducted site inspections, ensuring adherence to compliance standards and operational excellence.
- Fostered relationships with clients and contractors, facilitating seamless project advancements.
Server/To-Go Specialist/Trainer
Mellow Mushroom
08.2022 - 10.2023
- Enhanced guest satisfaction by promptly addressing inquiries and concerns.
- Ensured timely and accurate food delivery through collaboration with kitchen staff.
- Maintained clean and organized dining areas, improving overall guest experience.
- Trained new servers on menu items and service protocols to uphold standards.
- Implemented guest suggestions, boosting service efficiency and satisfaction rates.
- Assisted in upselling menu items, increasing sales during peak hours.
Education
Bachelor of Science - Psychology
Randolph College
Lynchburg, VA12-2027
Cosmetology License -
Aveda Arts And Science Institute
Charlotte, NC10-2023
Associate of Arts - General Studies
Central Virginia Community College
Lynchburg, VA05-2022
High School Diploma -
E. C. Glass High School
Lynchburg, VA05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Payment processing
- Complaint resolution
- Conflict resolution
- Professional telephone demeanor
- Customer satisfaction measurement
- Appointment scheduling
- Building rapport
- Order fulfillment
- Retail store support
Interests
Timeline
Customer Service Representative
National Car Rental
10.2024 - Current
Field Manager
RGIS Inventory
02.2024 - 07.2024
Server/To-Go Specialist/Trainer
Mellow Mushroom
08.2022 - 10.2023
Bachelor of Science - Psychology
Randolph College
Cosmetology License -
Aveda Arts And Science Institute
Associate of Arts - General Studies
Central Virginia Community College
High School Diploma -
E. C. Glass High School