Jasmyn Hickson
Sumter
Summary
Nationally certified Phlebotomist certified in venipuncture, capillary puncture, and other special collection techniques. Dedicated to learning, growing, and succeeding in the Phlebotomy industry. Ready to take the next step in my career as a Phlebotomist.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
05.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Member
Zaxby's Chicken Fingers & Buffalo Wings
11.2022 - 01.2023
Education
Bachelor Of Medical Biology - Biology
University Of South Carolina Sumter
Sumter, SCSome college - Biology
Francis Marion University
Florence, SCPhlebotomy Certificates -
Central Carolina Technical College
Sumter, SC05.2023
High School -
Sumter High School
Sumter, SC01.2022
Skills
- Communication skills
- Customer service
- Team standards
- Customer engagement
- Verbal and written communication
- Communications
- Organization
- Time management
Certification
- Basic Life Support (BLS)
- Certified Phlebotomy Technician
Additional Information
- Phlebotomy clinical performed at Colonial Healthcare, Sumter SC
- Certified by National Center for Competency (NCCT)
Timeline
Customer Service Representative
Foundever
05.2024 - 09.2024
Team Member
Zaxby's Chicken Fingers & Buffalo Wings
11.2022 - 01.2023
Some college - Biology
Francis Marion University
Bachelor Of Medical Biology - Biology
University Of South Carolina Sumter
Phlebotomy Certificates -
Central Carolina Technical College
High School -
Sumter High School