Jasmyn Johnson
Columbus,Ohio
Summary
Pursuing a position where I can utilize my communication skills, strong work ethic, problem-solving ability, and leadership qualities. Dependable worker equipped for fast-paced work and changing of daily needs. .
Overview
11
11
years of professional experience
Work History
Participant Relationship Manager
Morgan Stanley, Wealth Management
02.2023 - 01.2024
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Customer Experience Associate
Upstart
09.2021 - 11.2022
- Utilizing effective verbal communication and problem-solving skills to handle customer service inquiries
- De-escalating irate customers in a courteous and professional manner
- Reviewed borrower accounts to determine hardship eligibility
- Provided a unique borrower experience by calming concerns around payments and supporting our borrowers through the life of their loan
- Assisted with training of new procedures.
Office Assistant - Post Closing
Priority Mortgage
03.2021 - 09.2021
- Scan mortgage documents into a database and export into specific formats
- Answered calls & scheduled meetings for realtors
- Pull appraisal bills, run fees, and collect first pays and calculate interest payments
- Audited old account files to ensure following all compliance laws
- Print transmittals, ship documents to multiple companies daily
- Check mortgages and title policies for accuracy
- Handle PPD’s and PA’s on a daily basis
- Receptionist duties.
Billing Team Agent
Discover Financial Services
08.2019 - 03.2021
- Document Customer Files
- Utilizing effective verbal communication and problem-solving skills to handle customer service inquiries
- Actively listening to each customer with patience and courtesy to find out their needs
- De-escalating irate customers in a courteous and professional manner
- Submitting the necessary information to investigate an unwanted charge.
Lead Generation Specialist
J.P Morgan Chase
04.2019 - 06.2019
- Effectively building rapport with consumers on the phone about their current mortgage needs
- Transfer qualified prospects to mortgage bankers
- Manage follow-up with mortgage bankers’ prospects
- Review customer Profile forms to identify prospects
- Manage pre-qualifications leads
- Manage Contract Central alerts.
Customer Service Specialist
Verizon Wireless
10.2016 - 04.2019
- Actively listening to each customer with patience and courtesy to find out their needs
- Using the troubleshooting and my problem-solving skills to come up with solutions to a customer’s problem
- Build customer relationship to retain/gain company loyalty
- Assuring the customer that the solution I’ve provided is the best choice
- Informing customers on the latest and greatest at the company from phone plans to devices.
Sales Coordinator
Holiday Inn Express & Suites Columbus Easton
04.2013 - 06.2016
- Handle day to operations such as creating reservations, updating pre-existing reservations, answering phone calls and transferring when needed, maintain a well-organized and clean work area
- Training new employees
- Maintain daily front desk operations using Opera Property Management Systems
- Utilize my knowledge of Easton and the Columbus area to suggest activities and plans for an enjoyable visit
- Assist the Director of Sales by contacting leads and future guests
- Manage and prepare BEOs
- Ensure meetings and group bookings are successful by maintaining communication with the main person of contact.
Education
Associate of Applied Business in Travel & Hospitality -
Bradford School
Columbus, Ohio10.2011
Skills
- Solution Management
- Client Engagement
- Value Selling
- Customer Relationships
- Customer Service
- Service Support
- Policy Management
- Complaint Resolution
- Account Updating
- Data Collection
- Service Recommendations
- Escalation Management
References
References available upon request
Timeline
Participant Relationship Manager
Morgan Stanley, Wealth Management
02.2023 - 01.2024
Customer Experience Associate
Upstart
09.2021 - 11.2022
Office Assistant - Post Closing
Priority Mortgage
03.2021 - 09.2021
Billing Team Agent
Discover Financial Services
08.2019 - 03.2021
Lead Generation Specialist
J.P Morgan Chase
04.2019 - 06.2019
Customer Service Specialist
Verizon Wireless
10.2016 - 04.2019
Sales Coordinator
Holiday Inn Express & Suites Columbus Easton
04.2013 - 06.2016
Associate of Applied Business in Travel & Hospitality -
Bradford School
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