Jasmyn Massey
Dothan,AL
Summary
Dynamic professional with extensive experience at Golden Peanut Company, excelling in project management and data analysis. Proven ability to enhance team collaboration and optimize efficiency, ensuring safety compliance and customer satisfaction. Skilled in equipment maintenance and effective communication, consistently achieving service goals and fostering a productive work environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Blanching Lead
Golden Peanut Company
Headland, AL
12.2024 - 05.2025
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated equipment and machinery according to safety guidelines.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Barista
Starbucks
Dothan, AL
04.2024 - 02.2025
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Restocked product displays based on demand and projected sales.
- Ground beans for espresso shots according to individual customer specifications.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Shift Leader
Chick-fil-A
Dothan, AL
02.2023 - 07.2024
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Set specific goals for projects to measure progress and evaluate end results.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to increase productivity and reduce workplace accidents.
- Adhered to all health code regulations while preparing food items for customers.
- Evaluated employee performance, delivering individualized feedback and praise.
Janitorial Lead
Apex Janitorial
Dothan, AL
10.2021 - 03.2023
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
- Monitored inventory levels of cleaning supplies and restocked as necessary.
- Swept and damp-mopped private stairways and hallways.
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
Patient Ambassador
Flowers Hospital
Dothan, AL
05.2021 - 02.2023
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Greeted patients and visitors in a friendly, professional manner.
- Discussed menu options with guests, took orders and provided kitchen with special dietary information.
- Conducted follow up calls with discharged patients to ensure satisfaction with services provided.
- Completed day-to-day duties accurately and efficiently.
Correctional Officer
Easterling Correctional Facility
Clio, AL
01.2018 - 04.2021
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Performed head counts, checking cells for missing inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Inspected cells and other areas for contraband and safety hazards.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Supervised inmates during day-to-day activities.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Took prisoners into custody and escorted to locations within and outside facility.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted headcounts to ensure that all inmates were accounted for.
Host/Hospitality Worker
Southeast Medical Center
Dothan, AL
02.2014 - 12.2017
- Assisted staff by serving food and beverages or bussing tables.
- Took reservations over phone and in person.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Spoke with patrons to drive satisfaction with food and service.
- Conducted testing of software and systems to ensure quality and reliability.
- Replenished items to maintain stock availability.
Shift Leader
Firehouse Subs
Monroe, NC
10.2007 - 08.2013
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to increase productivity and reduce workplace accidents.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Analyzed sales data to identify trends and areas for improvement.
- Utilized POS systems efficiently for order processing and inventory management.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Maintained positive working relationship with fellow staff and management.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Education
Associate of Arts - Healthcare Management
Ultimate Medical Academy
Clearwater, FL08-2015
Skills
- Equipment maintenance
- Customer service
- Data analysis
- Project management
- Safety compliance
- Team collaboration
- Time management
- Inventory management
- Problem solving
- Effective communication
- Active listening
- Multitasking Abilities
- Critical thinking
- Supervision and leadership
- Microsoft Word
- Attention to detail
- Team building
- Teamwork and collaboration
Accomplishments
- MVP throughout my High School Basketball years
- Honor Roll Student
- Graduated with more credits than required due to taking advanced courses 9th through 11th grade.
Languages
English
Professional
Timeline
Blanching Lead
Golden Peanut Company
12.2024 - 05.2025
Barista
Starbucks
04.2024 - 02.2025
Shift Leader
Chick-fil-A
02.2023 - 07.2024
Janitorial Lead
Apex Janitorial
10.2021 - 03.2023
Patient Ambassador
Flowers Hospital
05.2021 - 02.2023
Correctional Officer
Easterling Correctional Facility
01.2018 - 04.2021
Host/Hospitality Worker
Southeast Medical Center
02.2014 - 12.2017
Shift Leader
Firehouse Subs
10.2007 - 08.2013
Associate of Arts - Healthcare Management
Ultimate Medical Academy
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