Jasmyn McFadden
Cashier, and Cook
Ocala,FL
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged my cash handling expertise and exceptional customer service skills at Dunkin Donuts. Skilled in inventory management and staff training, I significantly reduced transaction discrepancies, fostering a positive and efficient work environment. My dedication to excellence ensured repeat business and operational efficiency.
Overview
4
4
years of professional experience
Work History
Cashier
Dunkin Donuts
02.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Cook
Zaxby's Chicken Fingers
08.2019 - 07.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
Education
Lake Weir High School
Ocala, FL05.2007
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Cash register systems
- Cash handling expertise
- Payment Processing
- Product restocking
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- Cash Drawer Balancing
- Payment Collection
- Staff Training
- Refund handling
- Guest inquiries
- ID Verification
- Inventory Management
- Currency counting
- Inventory Control
- Order Packaging
- Sales expertise
- Retail Merchandising
Timeline
Cashier
Dunkin Donuts
02.2023 - 09.2023
Cook
Zaxby's Chicken Fingers
08.2019 - 07.2020
Lake Weir High School