Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jasmyn Napue

Spring Valley,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Personal Assistant/Caregiver

Joyce A. Smith Private Party
Las Vegas, NV
06.2020 - 08.2023
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Assisted client with activities of daily living such as bathing, dressing and grooming.
  • Improved client outlook and daily living through compassionate care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly client by engaging in conversation and participating in recreational activities.
  • Observed client for changes in physical, emotional, mental or behavioral condition and injuries.
  • Accompanied client to social events such as movies or plays.
  • Drove client to shop for groceries, attend doctor appointments and run errands.

Support Services Supervisor

Survey Sampling International
Las Vegas, NV
02.2016 - 03.2020
  • Assisted with recruitment, interviewing and onboarding new employees.
  • Assisted in employee recruitment, hiring and interview processes.
  • Filled key positions with top talent through successful recruitment strategies.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Provided essential support to address individual HR needs of employees.
  • Partnered with senior HR team to communicate company standards and policies.
  • Maintained human resources records by processing applications and resumes.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.

Customer Service Representative

William Sonoma
Las Vegas, NV
05.2005 - 07.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Education

Bachelor of Arts -

University of Nevada - Las Vegas
Las Vegas, NV
09-2003

Skills

  • Calendar Management
  • Client Relations
  • Database Entry
  • Call Screening
  • Accurate and Detailed
  • Self-Starter
  • Perform Well in High-Demand, Fast-Paced Environments
  • Problem Resolving
  • Valid Driver's License
  • Guest Relations
  • Attention to Detail
  • Customer Service
  • Administrative Support
  • Discretion and Confidentiality
  • Multitasking and Organization
  • Dedicated Team Player

Affiliations

  • Outdoors enthusiast
  • Hiking, walking, exercise

Timeline

Personal Assistant/Caregiver

Joyce A. Smith Private Party
06.2020 - 08.2023

Support Services Supervisor

Survey Sampling International
02.2016 - 03.2020

Customer Service Representative

William Sonoma
05.2005 - 07.2015

Bachelor of Arts -

University of Nevada - Las Vegas

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Jasmyn Napue