Summary
Overview
Work History
Education
Skills
Timeline
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Jasmyn Williams

Casa Grande,AZ

Summary

Self-motivated Support Services Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Polite and professional Call center rep successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

9
9
years of professional experience

Work History

Support Services Specialist

Dynata Global
Casa Grande, AZ
05.2018 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Educated customers on company systems, form completion and access to services.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.

Call Center Agent

Valor Global
Chandler, AZ
12.2020 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Helped customers apply for medical insurance and nutrition assistance.

Sales Manager

My Peak Wireless
Casa Grande, AZ
08.2016 - 04.2018
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.

Education

High School Diploma -

Primavera
Chandler, AZ
05.2017

Certificate - Medical Administrative Assistant

Carrington College California - Sacramento
Sacramento, CA
02.2021

Skills

  • Calm and Professional Under Pressure
  • Customer Account Management
  • Call Documentation
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Managing Operations and Efficiency
  • Client Satisfaction
  • Performance Tracking and Evaluations

Timeline

Call Center Agent

Valor Global
12.2020 - 05.2022

Support Services Specialist

Dynata Global
05.2018 - Current

Sales Manager

My Peak Wireless
08.2016 - 04.2018

High School Diploma -

Primavera

Certificate - Medical Administrative Assistant

Carrington College California - Sacramento

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Jasmyn Williams