Jasmyne Boldock
Chicago,US
Summary
With over 10 years of experience in customer support and data entry, I consistently meet project deadlines and exceed expectations. Through effective time management and creative thinking, I improve efficiency, resulting in notable increases in productivity. My expertise in utilizing Microsoft tools allows me to master various tasks, while my strong focus on fostering client relationships ensures the delivery of high-quality service and garners positive feedback throughout my career.
Overview
7
7
years of professional experience
Work History
Account Management
Greenheart
01.2023 - 01.2024
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Processed data with precision, ensuring compliance with guidelines.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Customer Service Specialist
Annuity Health
02.2022 - 01.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Customer Service Specialist
PCG
01.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Life Insurance Agent
Asurea
01.2020 - 04.2023
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.
Chat Support Specialist
Alorica
01.2017 - 01.2020
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
Skills
- Microsoft
- Time management
- Multitasking
- Data analysis
- Project management
- Client onboarding
- Sales strategy
- Creative thinking
- Customer retention
- Client satisfaction
- Customer feedback
Timeline
Account Management
Greenheart
01.2023 - 01.2024
Customer Service Specialist
Annuity Health
02.2022 - 01.2023
Customer Service Specialist
PCG
01.2021 - 01.2022
Life Insurance Agent
Asurea
01.2020 - 04.2023
Chat Support Specialist
Alorica
01.2017 - 01.2020