JASMYNE COUSIN

-Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

-Delivering healthcare information to millions of Americans who need to maneuver through complicated healthcare plans. CSRs give this vital information to callers by phone, reduced fraud cases by 30%

-Assisting customers through multiple phases of the application process, from enrollment to benefit allocation.

Track and document all inquiries using the applicable systems.

-Transfer/refer consumers to appropriate entities according to the established guidelines.

-Escalate calls or issues to the appropriate designated staff for resolution as needed.

- Facilitate translation services for non-English speaking callers according to procedures.

-Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy level
• Take orders and accurately key them into the POS syste
• 
  
• Answer phones in a professional manner, providing answers when possible and transferring calls
• Provide hospitable service to all counter and/ or Drive-thru guests following Krystals steps of service
• Maintain guest sensitivity at all times.
• Prepare and deliver drinks and other menu items in a expedient manner Process cash, credit, and
• Stock, restock, clean and sanitize the counter/cash and/or Drive-thru area

• Applicant From The CareerSource Tampa Bay Summer Youth (Employment Program)
• Provide a Clean. Fun. Friendly and Safe experience to every guest
• Increased sales by offering advice on purchases and promoting additional products.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Assisted customers by answering questions and fulfilling requests.
• Utilize Eyes, Teeth, and Tone for each customer during the entire sale process
• Operate the cash register and give proper change
• Know the rules of the facility and be able to enforce them diplomatically
• Assisted customers with product selection by answering questions about food ingredients and nutritional value.