Jasmyne Harmon
Plover,WI
Summary
Experienced with guest services, operational support, and hospitality management. Utilizes communication and problem-solving skills to enhance guest satisfaction and streamline daily operations. Knowledge of team collaboration and adaptability to meet evolving needs.
Overview
9
9
years of professional experience
Work History
Guest Services
The Food+Farm Exploration Center
12.2023 - Current
- Collaborated with team members to ensure seamless guest services, resulting in positive feedback and repeat bookings.
- Delivered excellent guest services by answering inquiries from visitors.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Supported the training of new Guest Services Workers by sharing knowledge and expertise in best practices for exceptional customer service delivery.
- Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
- Collaborated with team members to deliver efficient guest services, reducing wait times for attractions.
- Facilitated open communication between different departments, ensuring seamless coordination of guest services.
Exhibit Technician
The Food+Farm Exploration Center
12.2023 - Current
- Participated in professional development opportunities to continually improve technical skills related to exhibition maintenance and repair work.
- Enhanced visitor experience with engaging and informative exhibit layouts.
- Ensured exhibit safety by implementing proper security measures and protocols.
- Increased visitor satisfaction by promptly addressing any technical issues or concerns during exhibitions.
- Maintained up-to-date knowledge of industry best practices, ensuring top-notch exhibition services were provided consistently.
- Supported the development of educational materials related to exhibitions, enhancing visitor understanding of displayed content.
- Contributed to the smooth running of exhibition events through efficient coordination and communication with other departments.
- Utilized strong attention to detail when handling delicate objects, preventing any damage during installation or dismantling processes.
- Played a key role in meeting project deadlines, diligently working on tasks assigned by supervisors or curators.
Banquet Bartender
The Food+Farm Exploration Center
12.2023 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
- Set and reset tables to support serving staff.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
- Upheld legal compliance regarding alcohol consumption by checking identification of patrons before serving alcoholic beverages.
- Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
Event Attendant
The Food+Farm Exploration Center
12.2023 - Current
- Managed inventory control, ensuring all necessary supplies were available for each event.
- Facilitated clear communication among team members and stakeholders through regular updates on event progress.
- Coordinated with event organizers for seamless execution of event logistics and setup.
- Collaborated with team members to design visually appealing and functional event spaces.
- Delivered exceptional event experiences, resulting in positive feedback from clients and attendees alike.
- Developed strong relationships with key industry partners, expanding the company''s network and increasing referral opportunities.
- Implemented creative solutions to challenges that arose during events while maintaining a high level of professionalism.
- Adhered to safety guidelines and regulations during all stages of event preparation and execution, minimizing risks for attendees.
- Ensured client satisfaction by anticipating needs and providing personalized assistance throughout the duration of each event.
Administrative Assistant
BG Staffing - BG Multifamily
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
DoorDash Delivery Driver
DoorDash
10.2020 - 08.2021
- .
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Front Desk Receptionist/Night Auditor
Hilton Home2 Suites
08.2019 - 08.2020
- Helped train new hires at front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Culvers Crew Member
Culvers
08.2016 - 05.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Education
High school diploma - undefined
Nicolet High School
Glendale, WI06.2017
Skills
- Guest Services
- Front Desk
- Cleaning Experience
- Food Safety
- Night Audit
- Food Handling
- Cash Handling
- Laundry
- Sales
- Auditing
- Microsoft Word
- Food Preparation
- Typing
- Guest satisfaction
- Delivery services
- Technical services
- Guest outreach
- Delivering orders to guests
Timeline
Guest Services
The Food+Farm Exploration Center
12.2023 - Current
Exhibit Technician
The Food+Farm Exploration Center
12.2023 - Current
Banquet Bartender
The Food+Farm Exploration Center
12.2023 - Current
Event Attendant
The Food+Farm Exploration Center
12.2023 - Current
Administrative Assistant
BG Staffing - BG Multifamily
03.2022 - Current
DoorDash Delivery Driver
DoorDash
10.2020 - 08.2021
Front Desk Receptionist/Night Auditor
Hilton Home2 Suites
08.2019 - 08.2020
Culvers Crew Member
Culvers
08.2016 - 05.2019
High school diploma - undefined
Nicolet High School
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