Jasmyne Johnson
Olympia Fields,IL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
14
14
years of professional experience
Work History
PT ORD
UPS
Chicago, IL
12.2021 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Filler Operator
Accurate Dispersions Sherwin Willams
South Holland, IL
02.2012 - 12.2019
- Inspect containers for defects such as cracks or chips prior to filling operations.
- Clean and sanitize machines before each shift and after completion of production runs.
- Set up and operate equipment to fill containers with specified amounts of products according to customer requirements.
- Operate conveyor belts to move filled containers between stations during production runs.
- Monitor the flow of materials throughout the production process to ensure all components are present in correct quantities.
- Train new employees on proper use of equipment and safety procedures.
- Identify problems with products and take corrective action when necessary.
Customer Service Supervisor
Medical Supply Company
Tinley Park, IL
03.2010 - 02.2012
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Trained new customer service representatives on company policies and procedures.
- Assisted in developing training materials for new hires as well as existing employees.
- Maintained accurate records of customer interactions for future reference.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Evaluated employee performance reviews based on specific criteria set forth by management.
Education
License Practical Nurse - Nursing
ATS
Chicago, IL05-2019
M.A. - Nursing Assistance
Westwood College - O'Hare Airport
Chicago, IL07-2009
High School Diploma -
Rich South High School
Richton Park, IL05-2007
Skills
- Networking
- Active Listening
- Task Prioritization
- Basic Math
- Problem Resolution
- Calm Under Pressure
- Friendly, Positive Attitude
- Team building
- MS Office
- Verbal Communication
Affiliations
- It could be anything from Nursing to warehouse and logistics, I am well diverse and always open to trying new things.
References
References available upon request.
Timeline
PT ORD
UPS
12.2021 - Current
Filler Operator
Accurate Dispersions Sherwin Willams
02.2012 - 12.2019
Customer Service Supervisor
Medical Supply Company
03.2010 - 02.2012
License Practical Nurse - Nursing
ATS
M.A. - Nursing Assistance
Westwood College - O'Hare Airport
High School Diploma -
Rich South High School