Jasmyne Winston
Auburn,AL
Summary
Dynamic professional with a proven track record at Avid Hotel, excelling in customer service and problem-solving. Enhanced guest satisfaction through personalized service and effective communication. Trained staff in sanitation procedures, ensuring compliance and efficiency.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Avid Hotel
09.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
Deli Cook
Walmart
02.2023 - 05.2024
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
Grill Supervisor
Cracker Barrel
03.2021 - 01.2023
- Increased efficiency by regularly maintaining and cleaning grill equipment, leading to fewer disruptions in service.
- Developed strong relationships with vendors, securing better pricing for ingredients and supplies used at the grill station.
- Monitored portion sizes at the grill station to reduce food waste and control costs without compromising quality or guest satisfaction.
- Implemented safety protocols for handling hot surfaces and equipment, minimizing accidents and injuries among staff members.
Education
High School Diploma -
Loachapoka High School
685 Lee Road 61, Auburn, AL 3683205-2020
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Cleaning duties
- Sanitation procedures
- Customer satisfaction
- Employee motivation
- Training staff
- Waste reduction
Timeline
Front Desk Agent
Avid Hotel
09.2024 - Current
Deli Cook
Walmart
02.2023 - 05.2024
Grill Supervisor
Cracker Barrel
03.2021 - 01.2023
High School Diploma -
Loachapoka High School
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