Jasmynn Villatoro Gonzalez
Medical Receptionist
Culpeper,VA
Summary
Dedicated and bilingual medical receptionist that works productively with others. I have experience in very busy clinical and restaurant settings. Knowledgeable in schedule, records, and front desk management. I am very good at multi-tasking and staying organized. I am skilled at typing and managing files. I have an associates degree in psychology and am currently working towards become a registered nurse.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Manassas Internal Medicine
Manassas, VA
04.2021 - Current
- Trained new medical receptionists
- Used ECW to schedule appointments, take payment, send messages, etc.
- Familiar with medical terminology
- Sort through hundreds of faxes daily
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Lead Hostess
2 Silos Brewing Co.
Manassas, VA
08.2018 - 12.2019
- Trained all new hosts
- Insured that the host stand was always neat and organized
- Was in charge of monthly inventory
- Organized and kept track of merchandise
- Greeted hundreds of guests daily
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Checked and restocked server areas and organized and got change for front counter.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Cashier
Chinese Imperial
Manassas, VA
01.2018 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Science - Nursing
Germanna Community College
Locust Dale, VA05.2024
Associate of Science - Psychology
Germanna Community College
Locust Dale, VA05.2021
Skills
- Bilingual
- Multi-tasking
- Training new staff
- Familiar with POS system
- Familiar with ECW
- Checking Patient Details
- Reminder Calls
- Patient Data Processing
- HIPAA Guidelines
- Critical Thinking
- Data Entry Software
- Taking Client Histories
- Call Transfers
- Medical Recordkeeping
- Office Supplies and Inventory
- Advising Patents
- Bookkeeping Support
- Medical Report Preparation
- Organization and Time Management
- Cleaning and Sterilizing
- Front Desk Operations
- Medical Records Verification
- Medical Records and Documentation
- Patient Reception
- Patient Correspondence
- Creative Thinking
- Payment Scheduling and Collection
- Monthly Inventory
- Order Purchasing
- Team Goals
- Adaptable and Flexible
- Online Systems
- Teamwork and Collaboration
- Maintaining Financial Records
- Document Control
- Appointment Booking
- Scheduling Tests and Procedures
Timeline
Medical Receptionist
Manassas Internal Medicine
04.2021 - Current
Lead Hostess
2 Silos Brewing Co.
08.2018 - 12.2019
Cashier
Chinese Imperial
01.2018 - 08.2018
Associate of Science - Nursing
Germanna Community College
Associate of Science - Psychology
Germanna Community College
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