William Roehrig
Morganton,NC
Summary
Negotiated with vendors to secure best pricing and quality of products. Established and maintained relationships with vendors and customers. Developed and implemented promotions to increase sales and build customer loyalty. Analyzed industry trends and sales data to develop and maintain inventory levels. Ensured proper inventory levels to meet customer demand. Monitored and maintained inventory accuracy. Processed orders and returns efficiently and accurately. Resolved customer complaints in a professional and timely manner Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Service Center Manager
Applied Industrial Technologies
09.2023 - Current
- Responsible and accountable for leading, driving, managing and developing associates in sales and operations to ensure service center growth and profitability and to provide customer sales and service satisfaction.
- Responsible for the performance management of service center financial reporting, asset management, operational metrics and company policies and procedures that drive the required business behaviors and results.
- Effectively manage and execute daily service center workflow, following the Service Center Managers Standard of Work.
- Hire, train and develop associates following company standards and policies. Conduct associate performance reviews regularly, establish individual goals and ensure completion of relevant training.
- Measure progress of work; instruct and assist associates as to procedures, standards of
performance and work maintain discipline, morale, and harmonious associate relations. - Manage work processes and functions for continuous improvement opportunities aligned
with company value realization. - Maintain adequate field, industrial, and competitive contacts to anticipate or to keep current on developments in products, prices, promotions, and other related fields. In other words, know your market and act accordingly.
- Facilitate staff and training meetings; handle night calls, product performance reviews and
inventory management. - Assume direct responsibility for accounts as required by business conditions.
Maintain accurate, complete and timely records of business transactions. - Assist with preparation of annual operating budget and monitor actual to plan. Implement corrective actions where necessary.
- Participate in formulating and successfully implementing goals and objectives.
Access to assets within area of responsibility is permitted only in accordance with general or
specific authorization. - Perform other duties as assigned or directed.
Inside Sales
Bearing Distributors - Hickory
12.2020 - Current
- Demonstrated success in achieving sales goals and quotas as an Inside Sales Representative for ABC Company
- Developed and maintained lasting relationships with clients, resulting in repeat business and referrals
- Utilized persuasive communication techniques to overcome customer objections and close sales
- Researched and identified potential customers in the target market to contact and qualify
- Generated sales proposals and quotes to meet customer needs and close deals
Maintenance Clerk
Marves Industries - Hildebran
06.2017 - 10.2020
- Coordinated with vendors to purchase, repair and replace parts when needed
- Created and maintained accurate records of all maintenance activities
- Ensured a safe and clean working environment by monitoring, inspecting and maintaining all equipment
- Responded to emergency maintenance requests
- Ordered supplies and materials for maintenance and repairs
- Monitored and maintained inventory levels of supplies and materials
Inside Sales
CED Consolidated Electrical Distributors - Morganton
06.2015 - 06.2017
- Generated new leads through cold calling, networking, and referrals
- Explained features, advantages and benefits of products/services to customers
- Followed up with customers to ensure satisfaction and address concerns
- Purchased product to fulfill customer needs.Verified inventory levels as well as restocking programs and shelf locations
- Verified inventory levels as well as restocking programs and shelf locations
- Developed and maintained strong relationships with clients to ensure customer satisfaction
Inside Sales
Rexel - Morganton
07.2014 - 05.2015
- Managed and developed relationships with existing and potential customers by providing prompt and reliable service
- Responded to customer inquiries and provided solutions to customer problems
- Processed orders and created invoices
- Developed and maintained customer database
- Generated sales leads through cold calling and other sales techniques
Purchasing Administrative Assistant
Grabber Construction - Hickory
09.2010 - 07.2014
- Assisted purchasing department in the daily operations of material procurement
- Processed purchase orders and generated reports for inventory levels and back orders
- Developed and maintained relationships with vendors and suppliers
- Negotiated pricing and terms with suppliers to ensure competitive pricing
- Monitored inventory levels to ensure materials are available for production
- Researched and evaluated new vendors to ensure quality and cost
- Analyzed and reported cost savings due to negotiations and vendor selection
Purchasing Administrative Assistant
Hickory Springs - Hickory
02.2001 - 09.2010
- Managed purchase orders and vendor invoices efficiently and accurately
- Developed and maintained vendor relationships to ensure the best pricing and quality for all purchases
- Processed and tracked purchase orders, ensuring timely delivery and accuracy
- Performed inventory audits and maintained accurate records of all purchased items
- Liaised between vendors, suppliers, and internal departments to ensure timely delivery of all purchased items
- Monitored stock levels and replenished supplies as needed
- Coordinated the return of defective or incorrect items and ensured proper credits were received
- Developed and implemented purchasing policies and procedures to ensure cost savings
Education
Associate of Arts - Psychology
Western Piedmont Community College
Morganton, NC05.2001
Skills
- Effective communication
- Effective problem resolution
- Emotional understanding
- Inventory management
- Logistics coordination
- Vendor relationship management
- Resource allocation management
- Team leadership
- Proficient in MS Office
- Client relationship management
Timeline
Service Center Manager
Applied Industrial Technologies
09.2023 - Current
Inside Sales
Bearing Distributors - Hickory
12.2020 - Current
Maintenance Clerk
Marves Industries - Hildebran
06.2017 - 10.2020
Inside Sales
CED Consolidated Electrical Distributors - Morganton
06.2015 - 06.2017
Inside Sales
Rexel - Morganton
07.2014 - 05.2015
Purchasing Administrative Assistant
Grabber Construction - Hickory
09.2010 - 07.2014
Purchasing Administrative Assistant
Hickory Springs - Hickory
02.2001 - 09.2010
Associate of Arts - Psychology
Western Piedmont Community College
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