JASON A. KUHN
Muncie,IN
Summary
Focused and determined professional with over 10 years of vast experience checking outgoing product quality for adherence to tolerances. Solid grasp of product testing techniques and manufacturing processes. Well-versed in completing daily rounds, collecting measurements and identifying production concerns early through diligent inspections to maintain quality. Detail-oriented and dedicated to continuous improvement and helping the team produce top results. Work exceptionally well in deadline-driven environments through prioritization and self-management.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Pitney Bowes
Stamford, CT
11.2023 - 03.2024
- Performed on-site installation, maintenance and repair or replacement of faulty parts including circuit boards, motors, drives, belts, sensors, etc. following diagrams, manuals, and blueprints to restore optimal functionality.
- Ran tests on newly installed and repaired machines to confirm proper functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Trained and demonstrated equipment operations to customers after installation and recommended service options with detailed costs.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Maintained customer records and updated software applications as required.
- Filled out work orders, repair logs, and detailed reports documenting service activities performed on each job site.
- Kept records of parts and equipment used on service calls to update stock inventory.
Field Service Technician
Sun-Tec Corp.
Novi, MI
09.2022 - 09.2023
- Provided quality support to ensure that products met quality standards and customer requirements.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
- Calibrated, validated and maintained laboratory measuring instruments used in the production process.
- Inspected and tested machines to locate defects or malfunctions.
- Performed preventative maintenance in accordance with manufacturer specifications.
- Replaced faulty parts or components following diagrams and blueprints.
- Investigated customer complaints about product test results or deviations from specified requirements.
- Performed on-site installation of new machines and trained customers on proper equipment use related to quality assurance techniques and product testing procedures.
- Conducted tests and logged test results into a database system in accordance with established procedures.
- Investigated or reported questionable test results noting discrepancies to assist problem resolution.
- Monitored testing procedures and production processes to identify potential quality issues and recommend solutions.
Field Service Technician
Cal-Cert Co.
Milwaukie, OR
07.2021 - 07.2022
- Maintained records of all calibrations performed, including results and any corrective actions taken.
- Checked equipment against established tolerances after each calibration procedure was completed.
- Identified potential sources of error that could affect the accuracy of measurements taken during calibrations.
- Initiated documentation when instrumentation calibrations indicated out of tolerance or failure.
- Managed new instrument documentation setup and calibration database integration.
- Conducted calibration traceability to National Institute of Standards and Technology standards.
- Performed calibrations on a variety of test and measurement equipment including hardness testers, PLCs, heat treat ovens, micrometers and calipers.
- Reviewed customer specifications and requirements to determine appropriate calibration methods and techniques.
Quality Control Auditor
Progress Rail Locomotive
Muncie, IN
11.2020 - 05.2021
- Assessed readiness of locomotives to go to market.
- Performed root cause analysis of non-conformance issues.
- Collaborated with production staff to resolve quality issues in a timely manner.
- Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements utilizing a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
- Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
- Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
Mechanical Test Technician
Element Materials Technology
Daleville, IN
01.2016 - 05.2020
- Performed tests, calibrations and maintenance on a variety of test equipment including stress rupture/creep, heat treat ovens, hardness, tensile, bend and impact machines according to required specifications and tolerances.
- Maintained calibration database records accurately with traceability to National Institute of Standards and Technology standards.
- Created reports documenting all test results, including defect descriptions and corrective action taken.
- Worked closely with Quality Assurance personnel to ensure that all products met applicable standards prior to release from the testing lab.
- Analyzed failed products to determine root cause failures and identified corrective actions necessary for improvement.
- Maintained accurate records of all tests performed including setup parameters used, results obtained, modifications made.
- Collaborated with engineers in order to develop strategies for improving existing processes related to testing procedures.
- Reviewed customer specifications and requirements to determine appropriate test procedure and calibration method.
- Adhered to quality management system policies and procedures and performed other laboratory functions and problem-solving services including Continuous Improvement, Kaizen, and 5S iniatives.
Education
Bachelor of Arts - Theology & Biblical Studies
Louisiana Baptist University/Theological Seminary
Shreveport, LA05-2017
Associate of Applied Science - Construction Technology
Ivy Tech Community College
Muncie, IN08-2010
Some College (No Degree) - Theology & Biblical Studies
Koinonia Institute
Coeur D'Alene, IDSome College (No Degree) - Secondary Education
Ivy Tech Community College
Muncie, INSkills
- Quality Control
- Audit Coordination
- Inspection and documentation
- Measurement tools
- Blueprint Interpretation
- Data Interpretation
- Corrective Actions
- Non-conformance reporting
- Specifications understanding
- Calibration standards
- Equipment Calibration
- Testing Procedures
- Materials Testing
- Continuous Improvement/5S
- Production experience
Timeline
Field Service Technician
Pitney Bowes
11.2023 - 03.2024
Field Service Technician
Sun-Tec Corp.
09.2022 - 09.2023
Field Service Technician
Cal-Cert Co.
07.2021 - 07.2022
Quality Control Auditor
Progress Rail Locomotive
11.2020 - 05.2021
Mechanical Test Technician
Element Materials Technology
01.2016 - 05.2020
Bachelor of Arts - Theology & Biblical Studies
Louisiana Baptist University/Theological Seminary
Associate of Applied Science - Construction Technology
Ivy Tech Community College
Some College (No Degree) - Theology & Biblical Studies
Koinonia Institute
Some College (No Degree) - Secondary Education
Ivy Tech Community College