Jason Akroyd
Delray Beach,FL
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Frontier Airlines
03.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Esports Attendant
Florida Atlantic University
07.2022 - 08.2023
- At the FAU Student Union, my responsibilities were checking out equipment to students, setting up daily events, maintaining a clean and safe play environment for students, and monitoring student play activity to ensure a fun and safe space.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
BOH Team Member
BurgerFi
07.2021 - 11.2021
- As a Back of house worker for BurgerFi, my responsibilities were cooking, cleaning, preparing, and taking care of the guests, balancing high volume with high quality, ensuring the restaurant is up to company standards with regards to food safety cleanliness, and customer accessibility, to work as a team player to support other employees in completing their tasks.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
Dishwasher
Stop & Shop
10.2017 - 04.2019
- I was responsible for cleaning all of the department's dishes including Kitchen, Bakery, Food Court, Meat and Seafood and putting them away
- Responsible for taking out the Kitchens trash and dumping out the kitchens fry oil
- Responsible for wiping down the kitchens tables and workstations
- As a seafood and kitchen worker, I was responsible for providing excellent customer care and service while also preparing and setting out the foods in each department
- Contact: Holly Carreiro – (401) 831-7771.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
Inbound/Outbound Sales Representative
ETourandTravel
04.2017 - 06.2017
- My role as an Inbound/Outbound Sales Representative was to pitch discounted vacation packages to customers over the phone while also providing positive customer service and care
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
Education
Bachelor of Arts - Film, Video ,and New Media
Florida Atlantic University
08.2023
Associate of Arts - Arts
South Puget Sound Community College
06.2021
Skills
- Customer Service
- Highly Organized
- Motivated/Driven
- Passionate
- Advanced Level researcher
- Work well with others
- Hard Working
- Strong communicator and listener
- Efficient Time-Management
- Strong Work Ethic
- First Aid
- Reliability and punctuality
Timeline
Flight Attendant
Frontier Airlines
03.2024 - Current
Esports Attendant
Florida Atlantic University
07.2022 - 08.2023
BOH Team Member
BurgerFi
07.2021 - 11.2021
Dishwasher
Stop & Shop
10.2017 - 04.2019
Inbound/Outbound Sales Representative
ETourandTravel
04.2017 - 06.2017
Bachelor of Arts - Film, Video ,and New Media
Florida Atlantic University
Associate of Arts - Arts
South Puget Sound Community College