Energetic Field Service Engineer with 2-year background performing Turbocharger repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
- Assembly and disassembly of turbochargers and components, in accordance with manufacturer working instructions, both onsite and in our workshop. - Analysis of the mechanical failures and preparing a technical investigation report. - Supporting the back-office team on service or technical aspects. - Quality control of work. - Perform Field service activities, as well as turbocharger workshop activities. - Perform and ensure repairs/overhauls on turbo equipment/components according to given instructions as well as quality, health, safety, environmental guidelines, and cost targets. - Perform measurement and record the data on the relevant measurement records document. - Prepare service reports using the SWR tool on time and with expected Wartsila quality. - Performing preventive maintenance on all turbocharger machinery. - Maintain measurement tools and turbo tools. - Gather technical information from Aturb/PIA by accessing technical bulletins and operational/overhaul instructions from the product manual. - Access the parts catalogue to find out the parts required that need to be ordered to support overhauling or repair of the component/equipment. - Interact professionally with customers during the work execution. - Perform internal and external progress status of the assigned work. - Creating the Service Work Reports. - Ensure that the work is executed according to Accelleron guidelines and site procedures. - Follow-up and report on the status of work orders to customers and/or internal stakeholders. - Continuously seek solutions according to best practices
- Assembly and disassembly of turbochargers and components, in accordance with manufacturer working instructions, both onsite and in our workshop. - Analysis of the mechanical failures and preparing a technical investigation report. - Supporting the back-office team on service or technical aspects. - Quality control of work. - Perform Field service activities, as well as turbocharger workshop activities. - Perform and ensure repairs/overhauls on turbo equipment/components according to given instructions as well as quality, health, safety, environmental guidelines, and cost targets. - Perform measurement and record the data on the relevant measurement records document. - Prepare service reports using the SWR tool on time and with expected Wartsila quality. - Performing preventive maintenance on all turbocharger machinery. - Maintain measurement tools and turbo tools. - Gather technical information from Aturb/PIA by accessing technical bulletins and operational/overhaul instructions from the product manual. - Access the parts catalogue to find out the parts required that need to be ordered to support overhauling or repair of the component/equipment. - Interact professionally with customers during the work execution. - Perform internal and external progress status of the assigned work. - Creating the Service Work Reports. - Ensure that the work is executed according to Accelleron guidelines and site procedures. - Follow-up and report on the status of work orders to customers and/or internal stakeholders. - Continuously seek solutions according to best practices
Prepared orders for shipment by picking, packing, and labeling merchandise.
Loaded, unloaded, and moved material to and from storage and production areas.
Performed inventory control, such as counting, and stocking merchandise.
Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
Analyzed client needs to identify coverage solutions and produced policy and quotes.
Negotiated rates to set up finance contracts. Processed daily mail, email and phone calls from customers and producers to generate new business. Prepared customer presentations and demonstrations of products to solicited new business.
Managed a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs. Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations. Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.