Jason Alcala

• Collaborated with team members to complete service requests promptly and accurately.
• Efficient and effective installation execution, utilizing previously acquired knowledge and skills across other trades.
• Maintained inventory of parts and tools daily/weekly to support timely repairs and service delivery.
• Adhered to safety protocols while performing tasks in compliance with company standards, PPE and safe work practices.
• Hands on involvement through entirety of project, starting from evaluation, part pulling, installation, customer reviewed satisfaction, and submittance of completed work.
• Photo documented service activities and customer interactions for accurate record-keeping and follow-up.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Skilled at working independently and collaboratively in a team environment.
• DOT documentation of vehicle conditions, repairs, and travel log.

Cladding department typically handled metal work, mainly aluminum, galvanized steel, with corrugated and/or standing seam designs.

Responsible for gas card, driving a company truck and my crew members (anywhere from 1-4 passengers) to and from sites, supply pickups, drop offs, and occasionally hauling box trailers for seamless gutter machines and material.

Other responsibilities include

• labor: demoing existing materials, stucco repair/install, framing, drywall r/r, tpo repair, coping and flashing r/r,
• painting, masking, expertise in caulk and alternative sealing applications, expertise in seamless gutter and leaf guard installation and the usual on-site expectations.
• Maintaining and optimizing shop cleanliness and storage for the cladding department proved helpful in overall efficiency for our jobs, material integrity, and efficiency upon departure.
• Implemented construction safety protocols consistently on job sites by training team members and using OSHA-approved PPE, reducing onsite incidents, potential fees through violations, and exceeding company safety standards.
• Conducted thorough inspection of construction equipment daily on ongoing job site. Employing OSHA checklists and equipment inspection/safety forms to verify operational safety standards, using my diesel generator skills to minimize equipment-related delays by up to 20% in the field.
• The longest installed seamless gutter spanned 86ft utilizing XL scissor lifts and boom lifts.

My responsibilities included troubleshooting, repair/replace components of the overall generator unit, and preventative maintenance (PM) onvarying diesel generator model and brands including Generac, Kohler, Polar Power, Cummins, and Johndeer engines as well as accompanyingequipment (transfer switches, bunching blocks, breaker panels) used to operate and monitorthe generator and support the cell site.

• Company vehicle, company card with high limit, storage unit, personal diagnostic tools, schematic textbooks, and emergency response equipment.
• detailed documentation of labor - 25 photos per site and 4 forms each uploaded to different sources.
• PM tickets; replace fuel and oil filters, coolant system flush, replacement, and optimization, flush used oil and replace with new, and mark the running hours of the generator on any newly replaced components.
• Reactive tickets; tickets that's issued in response to an alarm that required comprehensive troubleshooting and r/r. Sometimes simple fixes, checking sensor operation (oil psi, coolant psi, fuel gauges both manual and digital, and voltage and frequency outputs), low air flow, low fuel, unplugged or in-need of replacement block heater, low or no coolant.
• Sometimes more complex, alarm re-wiring/proper grounding, replacing any form of tampering/damage to overall unit - technical or not, faulty starter/solenoid, faulty transfer switch, broken or worn belt, poor fuel quality demanding fuel sampling and/or mailing for lab testing, control board troubleshooting or r/r, dead battery or faulty battery charger replacement, fuel pump failure and r/r, Etc.
• Independently responsible for servicing of 350 sites spanning Illinois, Wisconsin, Michigan (upper and lower Mich) and Indiana. Serviced and upgraded 50kw generators across 62+ telecom cell sites monthly over a year span, utilizing Google maps, and Apple Maps for navigation.
• Hand tools, power tools, battery jumper, diagnostic troubleshooting softwares needing updating with company computer, multimeter and proprietary OEM software to boost uptime, mitigate alarms, and fulfill SLAs for regional infrastructure reliability in the East North Central midwest.

• Managed inventory of cabinet materials on site, ensuring all parts arrived undamaged during transportation for each project. Performed repairs or adjustments to cabinets as needed to ensure proper functionality, standard of quality, and pre assembly before installation. Some shipments upwards of 140 units/boxes including cabinets, spacers, trim, hardware and other materials.
• Removed existing cabinetry using hand, power tools and safe demolition techniques to prepare sites for seamless installation within defined project schedules, typically two to three days.
• Performed repairs or change orders to cabinets as requested by the customer to ensure proper functionality, standard of quality, and customer satisfaction. This includes installing, replacing, or adjusting glass doors, European-style cabinets, hardware, sliding racks, unique/special hardware/function and any other special request from customers.
• Applied organizational skills to consistently maintain a tidy workspace during cabinet installation, supporting efficient workflow and reducing project interruptions.
• Used critical thinking to resolve inconvenient obstacles in a timely fashion by drawing knowledge from other trades and practices.
• Considered to lead my own team of installers before resignation for demonstrating fast adaptability, granular understanding of processes/techniques, logistics of project expectations and deadlines while mainting customer and employer satisfaction.