Jason Allen
Redmond,OR
Summary
Shipping Coordinator with proven expertise at PCC Structurals in optimizing shipping procedures and enhancing warehouse operations. Recognized for exceptional problem-solving and attention to detail, successfully managed complex schedules and proven track record of effective communication and problem-solving in fast-paced environments contributing to increased customer satisfaction and operational success.
Overview
23
23
years of professional experience
Work History
Shipping Coordinator
PCC Structurals
Redmond, OR
05.2017 - Current
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Facilitated smooth transitions during periods of high volume by effectively reallocating resources within the team.
- Ensured safety protocols were followed in warehouse, minimizing incidents.
- Conducted regular inventory audits to maintain accuracy and prevent stock discrepancies.
Shipping Clerk
PCC Structurals
Redmond, OR
03.2014 - 05.2017
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Implemented innovative packaging solutions, minimizing product damage during transit.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Marked parts to customer specifications, Vibropeen, Dot-Peen, Electroetch & Ink marking
Customer Service Representative
Monaco Coach
Coburg, OR
09.2009 - 09.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted RV owners, Dealerships and Service shops with correct parts to repair their RV
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Inventory, Shipping and Receiving Lead
Monaco Coach
Coburg, OR
03.2002 - 09.2009
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Pulled, verified, and packaged items for shipment.
- Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- Improved warehouse organization for faster order fulfillment, resulting in increased customer satisfaction.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Maintained warehouse inventory of 10,000 RV parts
Education
No Degree - General Courses
Lane Community College
Eugene, ORHigh School Diploma -
Junction City
Junction City, OR06-1989
Skills
- Shipping procedures
- Transportation planning
- Warehouse operations
- Equipment operations
- Schedule management
- Problem-solving
- Attention to detail
- Warehouse safety
- Clear communication
- Organizational skills
Timeline
Shipping Coordinator
PCC Structurals
05.2017 - Current
Shipping Clerk
PCC Structurals
03.2014 - 05.2017
Customer Service Representative
Monaco Coach
09.2009 - 09.2013
Inventory, Shipping and Receiving Lead
Monaco Coach
03.2002 - 09.2009
No Degree - General Courses
Lane Community College
High School Diploma -
Junction City