Jason Alleyne
Orlando,FL
Summary
Overall I am an experienced, enthusiastic and committed to quick learning and completing any task given to me. I have a proven track record of providing outstanding service and being an asset to every organization that I have been a part of, as such I am looking forward to contributing and producing excellent results to any companies or organizations that I am associated with in the future.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Everise
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
07.2023 - 01.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Delivery Driver
NAPA Auto Parts - Genuine Parts
02.2023 - 07.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Guest Experience Representative
Universal Studio Orlando
12.2021 - 05.2023
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services when appropriate.
- Participated in continuous training programs to stay up-to-date on industry trends and implement best practices in the role.
- Ensured accurate billing procedures were followed at all times to prevent discrepancies on guest invoices upon checkout.
- Trained new Guest Experience Representatives to uphold company standards in customer service excellence.
Education
Associate of Applied Science - Cyber Security Technology & Information Assurance
Valencia College
Orlando, FL05.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Professional telephone demeanor
- Customer satisfaction measurement
- Teamwork and Collaboration
- Attention to Detail
Timeline
Customer Service Representative
Everise
01.2024 - 06.2024
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
07.2023 - 01.2024
Delivery Driver
NAPA Auto Parts - Genuine Parts
02.2023 - 07.2023
Guest Experience Representative
Universal Studio Orlando
12.2021 - 05.2023
Associate of Applied Science - Cyber Security Technology & Information Assurance
Valencia College