Industry professional with background in sales management, skilled in driving revenue growth and nurturing client relationships. Known for strong team collaboration, adaptability to changing demands, and delivering results. Expertise in strategic planning, relationship building, and client retention combined with excellent communication and problem-solving abilities. Recognized for reliability and results-driven approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Consumer Sales Training Content
Bridgestone Americas Tire Operations. LLC
09.2022 - Current
Develop and deploy learning content through a variety of modalities, working cross-functionally with varying business units and across organizations.
Lead and manage product training strategy for the industry's largest automotive service retailer, BSRO.
Develop and manage deployment of digital learning content to 52,000+ customers and teammates.
Direct collaboration with customers and key accounts, providing insights and support intended to increase sales of premium product.
Work in-store, side by side with CSR's to improve selling skills and elevate product and brand knowledge.
Facilitate dynamic and engaging Instructor-Led Training, focused on results for our dealers and outcomes for learners.
Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
Manage agencies, designers, and developers to deliver content in alignment with brand vision and strategy.
Conducted regular content audits to identify gaps and redundancies of content.
Presented quarterly reports on key performance metrics to senior leadership, providing insights into areas requiring attention.
Build and sustain working relationships with sales managers, customers, and learning and development partners
Senior Consumer Sales Education Specialist
Bridgestone Americas Tire Operations, LLC
12.2020 - 09.2022
Support the industry's largest Automotive Tire and Service provider with best-in-class product education.
Facilitate dynamic and engaging Instructor-Led Training, focused on results for our dealers and outcomes for learners.
Facilitate Virtual-Instructor Led Training, with cross-functional participants from leaders to customer-facing sales representatives.
Develop and deploy learning content through a variety of modalities, working cross-functionally with varying business units and across organizations.
Support the Bridgestone Retail Operations Learning and Development team as subject matter expert of consumer tire products.
Project manage a team of contributors, including high-level leaders supporting creation of presentation material for annual company conventions and large events.
Work cross-functionally with varying contributors, both internally and across organizations.
Build and sustain working relationships with Sales Managers, Customers, and Learning and Development partners.
Region Education Partner
Bridgestone Retail Operations, LLC
01.2018 - 12.2020
Plan and execute product and technical training strategy and deployment for 147 retail store locations supporting more than 1,500 teammates.
Content facilitation, instructor-Led and remotely utilizing various platforms.
Frequent collaboration with executive level leadership.
Progression planning.
Facility management.
Exceptional product knowledge.
Area Manager
Bridgestone Retail Operations, LLC
01.2011 - 01.2014
Lead a group of 11 store locations with 130+ teammates, accountable for every aspect of store operation.
Frequent communication with Vice President, communicating challenges, successes, and business needs.
Manage profitability of area and individual store locations with a focus on process and teammate development.
Create results for the teammates, customers, and company.
Build teammate capability through coaching and accountability, while ensuring teammate satisfaction
Revenue and profit performance management, exceeding $20MM annual revenue
HR responsibilities; Performance coaching, progressive behavior management, and conflict resolution
Cross-functional partnership across multiple business units
Store Manager
Bridgestone Retail Operations, LLC
01.2006 - 01.2011
Involved and accountable for every aspect of store operation, to include selection and development of store teammates.
Create results for the teammates, customers, and company
Build teammate capability through coaching and accountability, while ensuring teammate satisfaction
Exceed sales budgets of up to $2.5MM annual revenue
Education
Bachelor Of Science - Marketing
Georgia State University
Atlanta, Georgia
01.2009
Skills
Client relationship building
Customer satisfaction
Data-driven decision making
Relationship selling
Cross-functional collaboration
Sales quota achievement
Consultative selling
Proficient in MS Office
Problem-solving
Attention to detail
Self motivation
Written communication
Accomplishments
Developed and deployed a new tire sales process to BSRO by conducting a pilot based on needs analysis and selling-in executive level leaders.
Developed and deployed a unique XR/VR platform for dealers, bringing experiential training to virtual learning.
Certification
Certified Facilitation & Presentation Expert
Awards
BSRO Regional Store of the Year: 2007, 2009, 2010, 2017
Atlanta Region Area Manager of the Year: 2011
Multiple Learning & Development industry awards, details available by request.
Timeline
Manager, Consumer Sales Training Content
Bridgestone Americas Tire Operations. LLC
09.2022 - Current
Senior Consumer Sales Education Specialist
Bridgestone Americas Tire Operations, LLC
12.2020 - 09.2022
Region Education Partner
Bridgestone Retail Operations, LLC
01.2018 - 12.2020
Area Manager
Bridgestone Retail Operations, LLC
01.2011 - 01.2014
Store Manager
Bridgestone Retail Operations, LLC
01.2006 - 01.2011
Certified Facilitation & Presentation Expert
Bachelor Of Science - Marketing
Georgia State University
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