Manager with experience leading multi-million-dollar restaurants as well as banquet and catering operations at award-winning restaurants around the country. Driven to raise the bar for fine dining and all aspects of guest relations
Overview
28
28
years of professional experience
Work History
General Manager
Another Broken Egg Café
07.2024 - Current
Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
Developed and implemented strategic plans to drive business growth and increase profit
Achieved sales targets consistently
Increased customer satisfaction rating by implementing new service standards
Managed inventory levels to optimize stock availability while minimizing carrying cost
Developed and maintained strong relationships with key clients, resulting in increased sales
General Manager
Lazy Dog
07.2023 - 07.2024
Designed and directed marketing campaigns for the restaurant.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
Carefully interviewed, selected, trained and supervised staff
Correctly calculated inventory and ordered appropriate supplies
General Manager
Another Broken Egg Café, Roswell, Ga.
01.2018 - 07.2023
Increase sales by 5% over the las 2 years
Became a training store for MITs
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Restaurant General Manager
American Girl, Atlanta, Ga.
01.2017 - 01.2018
Day to Day running of the bistro
Hiring, training of all bistro staff including leads/supervisors
Increasing overall profit and bottom-line numbers
Worked closely with our retail partners to improve overall service and guest experience
Correctly calculated inventory and ordered appropriate supplies
Kitchen Manager
Black Walnut Café, Alpharetta, Ga.
01.2016 - 01.2017
Run the day-to-day functions of the kitchen. Helped in the opening of a new restaurant, first one outside of Texas.
Training of new staff
Training of new managers
Promoted two-line cooks to leads
Set up all ordering guides, updating prep sheets weekly, scheduling all kitchen staff
Kitchen Manager
American Girl, Atlanta, Ga.
01.2014 - 01.2016
Assisted Restaurant manager in the day-to-day activities. Coordinating schedules, orders, and special event planning
Rolled out menu changes and new policies
Updated all order guides and procedures. Lowered food cost by over 10%
Culinary Manager
Golden Corral, Alpharetta, Ga.
01.2010 - 01.2014
Assisted General Manager in turning around store and making improvements to staff morale as well as the bottom line
Carefully interviewed, selected, trained and supervised staff.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
Correctly calculated inventory and ordered appropriate supplies
Actively participated in ongoing customer service programs to build sales and rapport in the community
Food and Beverage Manager
Cannongate Golf, Dacula, Ga.
01.2008 - 01.2010
In charge of both Hamilton Mill and Traditions Golf Clubs. Maintaining staffing levels and inventories for two clubs
Organized special events in the restaurant, including receptions, promotions, and corporate luncheons
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
Correctly calculated inventory and ordered appropriate supplies
Developed a new menu on a quarter basis.
General Manager
Joe’s Crab Shack, Duluth, Ga.
01.2005 - 01.2008
Designed and directed marketing campaigns for the restaurant.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
Carefully interviewed, selected, trained and supervised staff
General Manager
Copeland’s of New Orleans, Baton Rouge, La.
01.1998 - 01.2005
Organized special events in the restaurant, including receptions, promotions, and corporate luncheons
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Prepared food for and executed new menu implementations.
Education
B.A. - Political Science, Minor: Philosophy
Spring Hill College
Mobile, Al.
01.1992
Skills
Team leadership
Conflict resolution
Operations oversight
Collaborative team member
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.