Jason An

• Oversee the fine dining restaurants in the casino.

Hawthorn Grill, Jade, Spiedini Fiamma

• Managed daily operations of the store, including scheduling and supervising staff.
• Ensured that customer service standards were met or exceeded at all times.
• Developed and implemented effective strategies to maximize sales and profits.
• Conducted regular performance evaluations for employees to ensure quality standards were maintained.
• Provided training, guidance, and support to staff members on proper procedures and policies.
• Evaluated current processes within the store environment to identify areas of improvement.

• Managed tables throughout dining room to execute service at highest level.
• Maintained thorough knowledge of menu to describe dining options.
• Managed opening and closing duties to facilitate restaurant operations.
• Performed variety of duties related to food service.

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Directed and led employees, supervising activities to drive productivity and efficiency.

• Assisted servers to optimize guest dining experience.
• Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house
• Followed staff performance and service standards to deliver consistent and positive customer experiences.

• Provided exceptional service to high volume of daily customers.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Trained new employees on restaurant procedures and plating techniques.

• Provided exceptional service to high volume of daily customers.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Served food and beverages to patrons and immediately remedied issues with orders.