Jason Anderson
Ankeny,Iowa
Summary
Detail-oriented Examiner with 21 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and with background in personal, commercial and agriculture lines of business.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Center Claims Manager II-Commercial Claims
Farm Bureau Financial Services
03.2018 - Current
- Developing New Claim Staff Across our Commercial Organization
- Built Claims KPI Dashboard Specific to Commercial Claims
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Analyzed claims data, identifying trends and areas for improvement in processes and policies.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Developed training materials to ensure consistent handling of claims across the department.
Business Center Claims Manager-Auto, Personal lines and Agriculture
Farm Bureau Financial Services
08.2013 - 02.2018
- Led a Team of Auto Appraisers, Total Loss Specialists, and Ag Specialists (Storm inspections/Underwriting)
- Responsible for Material Damage and Ag Specialist Performance Initiatives
- Built All Roles from the Ground Up Through Specialization
- Created all KPI’s for All Roles
- Key Participant in Rolling Out Ag Specialist Role for Eight states
- Create and Implement Corrective Action Plans
- Implement Numerous Process Changes to Maintain Efficient Operations, Client Service, Loss Ratio, and Growth.
Express Claims Service Manager
Farm Bureau Financial Services
03.2013 - 08.2013
- Co-manage a Team of up to 26 Claims Service Representatives
- Managed FNOL and Express Claims for Eight State Footprint
- Work Closely with Audit Team on Quality Assurance Program
- Interview/Hire Candidates for Department
- Train and Developed Claim Representatives.
Claims Adjuster II
EMC Insurance Companies
01.2010 - 02.2013
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Auto Collision Estimator
Karl Chevrolet
05.2009 - 04.2010
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
Claims Team Leader
Progressive Insurance
01.2002 - 05.2009
- Enhanced claims processing efficiency by streamlining workflows and implementing best practices.
- Achieved high customer satisfaction ratings by ensuring timely resolution of claims inquiries and concerns.
- Reduced claims backlog by prioritizing tasks and effectively allocating resources.
- Improved team productivity with regular training sessions and performance evaluations.
Education
Associate of Arts -
DMACC
Ankeny, IA MBA
Upper Iowa University
Fayette, IA03.2022
Bachelor of Science -
Iowa State University
Ames, IA08.1999
Skills
- Claims Analysis
- Quality Assurance
- Process Improvement
- Training and Development
- Team Management
- Coverage Assessment
- Relationship Building
- Strategic Planning
- Delegation Skills
- Influencing Others
Professional Highlights
- Twenty-one Years Insurance Experience: Including 16 Years in a Leadership Role
- Built and Specialized Three Teams from Ground Up (Ag, Auto and Commercial)
- Exceeds Employee and Exceeds for Employee Engagement with Claims Team
- 2023 NPS (Net Promoter Score) is 64 for our team
- Increased claim retention from 5% to 80% in Four Years
- Experience with our Annual Budget and Approval Process
Volunteer Experience
- Special Olympics
- Children’s Variety Club of Iowa
- Food Bank of Iowa
- Meals from the Heartland
- Habitat for Humanity
Certification
- CPCU, The Institutes - 2016
- AIC, The Institutes - 2013
- AINS, The Institutes - 2011
- Lean Six Sigma Certified - 2016
Timeline
Business Center Claims Manager II-Commercial Claims
Farm Bureau Financial Services
03.2018 - Current
Business Center Claims Manager-Auto, Personal lines and Agriculture
Farm Bureau Financial Services
08.2013 - 02.2018
Express Claims Service Manager
Farm Bureau Financial Services
03.2013 - 08.2013
Claims Adjuster II
EMC Insurance Companies
01.2010 - 02.2013
Auto Collision Estimator
Karl Chevrolet
05.2009 - 04.2010
Claims Team Leader
Progressive Insurance
01.2002 - 05.2009
Associate of Arts -
DMACC
MBA
Upper Iowa University
Bachelor of Science -
Iowa State University
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