Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Hiring and Recruiting Manager
Catons Plumbing ( Roto Rooter)
02.2020 - Current
Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Performed statistical analyses to gather data for operational and forecast team needs.
Monitored and handled employee claims involving performance-based and harassment incidents.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Automotive Sales Manager
CarMax
07.2019 - 02.2020
Exceeded sales budget by 70% and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Reduced allowance spending by 15% by improving timing and quality of operational processes.
Retail General Manager
FedEx Office
12.2015 - 07.2019
Exceeded annual sales forecast each year by 37% through building, directing and motivating high-performing sales team.
Decision-making in selection, training, development, retention and performance management of employees
Take ownership of all store controls including Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation.
Customarily and regularly improve all operational and store sales activities to ensure store exceeds financial and customer experience targets.
Education
Bachelor of Science - Business Finance
Palm Beach State College
Lake Worth, FL
07.2023
Skills
Marketing and advertising
Professional attitude
Executive team leadership
Payroll Administration
Exceptional computer skills
Recruiting and training
Inventory management
Employee Development
Retention Strategies
Benefits Administration
Engaging personality
Clear oral/written communication
Maximizing profitability
Business Development
Applicant Tracking Systems
References
Greg Anderson (General Manager) Catons Plumbing : Will provide if needed