Jason Atkinson
Rogersville,MO
Summary
Accomplished Service Manager with a proven track record at S&H Farm Supply, adept in team leadership and problem-solving. Enhanced safety protocols, reducing workplace accidents, and consistently improved customer satisfaction through effective complaint resolution. Skilled in multitasking, critical thinking, and fostering trust, ensuring high-quality service delivery and operational efficiency.
Overview
26
26
years of professional experience
Work History
Service Manager
S&H Farm Supply
04.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
Shift Supervisor
Robbs Buildings
10.1998 - 11.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Logan-Rogersville
Rogersville05.1995
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Reliable and Responsible
- Time Management
- Team Collaboration and Leadership
- Trustworthy and Honest
- Outgoing and Energetic
Timeline
Service Manager
S&H Farm Supply
04.2019 - Current
Shift Supervisor
Robbs Buildings
10.1998 - 11.2018
High School Diploma -
Logan-Rogersville
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