JASON AUSTIN
Yukon
Summary
Results-driven professional passionate about leading teams, supporting clients, and delivering quality results that drive company growth and long-term success.
Overview
11
11
years of professional experience
Work History
Denials Specialist
Healthcare Partners Investments
06.2024 - Current
- Investigated claim denials, determining root causes and implementing strategies for successful resolution.
- Prepared and filed disputes with insurance carriers to challenge denials and recover reimbursement.
- Reviewed, revised, and resubmitted denied claims to recover reimbursement and minimize aged receivables.
- Ensured compliance by staying knowledgeable on insurance policies, eligibility requirements, and verification processes.
- Maintained thorough documentation of medical claim actions through detailed forms, reports, and system records.
Claims Supervisor
Integra Partners
02.2020 - 06.2023
- Managed daily operations of the claims team while monitoring productivity to ensure accuracy and efficiency.
- Collaborated across departments to support and complete high-impact organizational initiatives.
- Collaborated with healthcare providers and insurance companies to resolve escalated issues efficiently.
- Contributed to process improvements and training material development to enhance team efficiency and consistency.
- Generated and analyzed provider inquiry and team performance reports to identify trends and improvement opportunities.
Billing Team Lead
The Great Plains Laboratory
03.2017 - 03.2019
- Managed day-to-day billing operations, optimizing processes to improve accuracy and operational efficiency.
- Managed and resolved multifaceted concerns involving patients, healthcare practitioners, and insurance companies.
- Assisted in training new and existing team members on departmental processes and best practices.
- Managed a high volume of collections accounts, insurance claims, and payment processing with accuracy and efficiency.
- Responded to high-priority escalated calls, delivering timely solutions to critical issues.
Customer Support Supervisor
Domino's
07.2014 - 01.2017
- Resolved critical customer escalations via phone, email, mail, and social media, maintaining service quality and satisfaction.
- Generated and analyzed reports on customer concern trends to identify process improvements and enhance team performance.
- Contributed to interdepartmental projects, with a key role in supporting the rewards program launch and operations.
- Contributed to the design of workflows and preparation of training resources for new and existing team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Skills
- Leadership & Team Development
- Conflict Resolution & Emotional Intelligence
- Escalation & Issue Management
- Process Improvement & Project Coordination
- Training & Staff Development
- Performance Reporting & Metrics Monitoring
- Regulatory & Compliance Oversight
- Data Analysis & Strategic Decision-Making
Timeline
Denials Specialist
Healthcare Partners Investments
06.2024 - Current
Claims Supervisor
Integra Partners
02.2020 - 06.2023
Billing Team Lead
The Great Plains Laboratory
03.2017 - 03.2019
Customer Support Supervisor
Domino's
07.2014 - 01.2017
Technical Skills
- Microsoft Office Suite
- Adobe Creative Suite
- Salesforce
- Epic Systems
- Smartsheet
- Tableau
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