Jason Ayres
Seattle,WA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Optimization and problem solving are fun and rewarding.
Overview
17
17
years of professional experience
Work History
Mailroom Supervisor
Swiss Post Solutions
01.2022 - Current
- Responsible for shipping and receiving services for multiple Amazon buildings. On average the mailrooms ships out 500 packages, and receive an average of 600 packages monthly.
- Solving mid to high level shipping escalations and communicating shipping issues to Amazon employees
- Working with third party vendors for package research and correcting shipping problems.
- Managing time cards, training, coaching, reviewing training materials meetings with stakeholders, ensuring SLAs are met, reviewing and suggestions on new policies and procedures.
Mailroom Associate
Swiss Post Solutions
03.2021 - 01.2022
- Help Amazon employees ship business and personal packages/mail
- Conducted phone interviews for potential new employees
- Created work instructions for day to day processes
- Created a working inventory system from nothing
- Experienced in UPS Worldship and DHL shipping software and USPS shipping processes, and Quadient USPS machine
- Auditedthree mailrooms weekly to ensure procedures and SLAs were being met
Elite Customer Service Analyst
Affirma Consulting
06.2016 - 05.2018
- Crafted and sent Tweets to help customers with support issues on multiple platforms, daily interaction average would be 350 to 400
- Created and scheduled PSA tweets
- Pilot moderation team for ChannelOne (Microsoft / Xbox official channel) on Mixer.com
- Coached fellow agents
- Shift Lead position with an emphasis on communicating with other vendor teams
- Collected pertinent data from customers to identify trends and possible service outages.
Data Coordinator
Kidder Mathews
11.2015 - 06.2016
- Analyzed commercial broker paperwork and processed for payment
- Worked with brokers to ensure correct data
- Conducted thorough audits on existing databases to identify errors, inconsistencies, or areas needing improvement.
- Ensured compliance with industry standards and regulations regarding sensitive information handling protocols, maintaining strict confidentiality where necessary.
- Streamlined data collection processes for enhanced efficiency in gathering and organizing information.
Data Entry
Denali Advanced Integration
05.2015 - 09.2015
- Listened to tier 3 technical support calls for client and recorded pertinent information regarding the needs of the contract
- Information needed: reason for the call, information collected by the tech support employee, steps taken to correct the problem
- Analyzed up to 125 calls per day.
US Army Infantryman
US Army
08.2007 - 12.2010
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained teams on emergency situation preparedness and in tactical planning, equipment maintenance, and weapon use.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
Education
Associate in General Studies - Human Services
Kellogg Community College
Battle Creek, MI12.2019
Skills
- Document management
- Office equipment maintenance
- Research proficiency
- Mail management
- Data quality assurance
- Data governance
- Report writing
- Lean Six Sigma Yellow Belt
Timeline
Mailroom Supervisor
Swiss Post Solutions
01.2022 - Current
Mailroom Associate
Swiss Post Solutions
03.2021 - 01.2022
Elite Customer Service Analyst
Affirma Consulting
06.2016 - 05.2018
Data Coordinator
Kidder Mathews
11.2015 - 06.2016
Data Entry
Denali Advanced Integration
05.2015 - 09.2015
US Army Infantryman
US Army
08.2007 - 12.2010
Associate in General Studies - Human Services
Kellogg Community College
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