Jason Baez
Stocker,waiter, And Bartender
Easton,PA
Summary
Dynamic hospitality professional with extensive experience at T.G.I. Friday's, excelling in guest relations and order accuracy. Proven ability to enhance customer satisfaction through attentive service and effective teamwork. Skilled in wine service and compliance standards, consistently maintaining a clean and organized environment to elevate the dining experience.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Restaurant Waiter/ Bartender
T.G.I.Frday's
11.2019 - 04.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
Overnight Stocker
Lowe's Home Centers, Inc
05.2020 - 07.2020
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Stocker
Amscan Inc
09.2018 - 03.2020
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
G.E.D - Electrician
Oneonta Job Corps
Oneonta, NY02.2000
Basic -
Eavder Childs
The Bronx, NY04.1998
Skills
Guest seating arrangements
Bill computation
Wine knowledge
Wine service
Tableside Service
Guest relations
To-go order preparation
Guest relations management
Accurate money handling
Item promotion
Cash handling
Compliance standards
Food spoilage prevention
Order accuracy
Food and beverage pairings
Beverage preparation
Hospitality service expertise
Stocking and replenishing
Point of sale operation
Timeline
Overnight Stocker
Lowe's Home Centers, Inc
05.2020 - 07.2020
Restaurant Waiter/ Bartender
T.G.I.Frday's
11.2019 - 04.2021
Stocker
Amscan Inc
09.2018 - 03.2020
G.E.D - Electrician
Oneonta Job Corps
Basic -
Eavder Childs