JASON BAILES
PARKERSBURG
Summary
Corporate operations professional with proven track record in managing fixed operations. Known for optimizing processes and driving team success through collaborative efforts. Valued for adaptability and results-oriented approach, bringing strong analytical and leadership skills to table.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Corporate Director of Fixed Operations
Matheny GMC, FORD, VW
11.2012 - Current
- Championed relationship building, cross-collaboration and mentorship throughout strategic partners.
- Successfully integrated acquired businesses into existing operations while minimizing disruption to employees or customers.
- Met regulatory, compliance, and safety requirements.
- Increased employee retention by creating tailored professional development programs and promoting from within.
- Built and implemented programming strategy and standards that supported enterprise philosophy.
- Transformed underperforming departments through decisive leadership, clear communication of expectations, and targeted coaching.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Service Manager
Pioneer Chevrolet and Family Ford
12.2007 - 11.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Service Manager
Nalley Automotive
05.1997 - 12.2007
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
Assistant Service Manager
Dan Vaden Chevrolet
03.1993 - 05.1997
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Worked directly with the Service Manager on turned hours, CSI, payroll and warranty claims
- Assisted in writing up customers fro daily work flow and communication.
Education
No Degree - Automotive
WVU of Parkersburg
Parkersburg, WVGM Training Courses -
General Motors
Detroit, MIFord Training Courses -
Ford Motor Company
Detroit, MIVW Training Courses -
Volkswagen of America
Reston, VAAutomotive
Parkersburg South High School
Parkersburg, WV05-1988
Skills
- Operational efficiency
- Operations management
- Environmental awareness
- Asset management
- Cost reduction
- Facilities management
- Staff training and development
- Workforce planning
- Health and safety compliance
- Scheduling and coordination
- Teamwork
- Teamwork and collaboration
- Customer service
Accomplishments
Former President of the Charleston WV General Motors Fixed Operations Club which met quarterly to discuss current market issues and suggested fixes.
Certification
Third Degree Black Belt in Taekwondo with additional training certifications.
Timeline
Corporate Director of Fixed Operations
Matheny GMC, FORD, VW
11.2012 - Current
Service Manager
Pioneer Chevrolet and Family Ford
12.2007 - 11.2012
Service Manager
Nalley Automotive
05.1997 - 12.2007
Assistant Service Manager
Dan Vaden Chevrolet
03.1993 - 05.1997
No Degree - Automotive
WVU of Parkersburg
GM Training Courses -
General Motors
Ford Training Courses -
Ford Motor Company
VW Training Courses -
Volkswagen of America
Automotive
Parkersburg South High School
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